JOB TITLE: Director – School Leadership & Support

Days per Year:226

Min: $97,820

Mid: $117,854

REPORTS TO: Assistant Superintendents – School Leadership

WAGE/HOUR STATUS: Exempt                      

PAY GRADE: AI 5

PRIMARY PURPOSE:

The Director of School Leadership and Support serves as a critical operational partner to the Assistant Superintendents of School Leadership. This position is responsible for managing day-to-day operational issues across assigned campuses, with a particular focus on resolving parent concerns, student and staff grievances, and systemic challenges that could impact campus climate and instructional focus.

The Director will collaborate closely with district departments, campus leaders, and key stakeholders to facilitate smooth operations, ensure strong communication between schools and central office, and support principals in maintaining safe, responsive, and productive school environments. By handling time-sensitive non-instructional matters, this role enables the Assistant Superintendents to focus on developing instructional leadership and improving student outcomes.

All employees are expected to act with integrity, support organizational goals, communicate clearly and respectfully, champion the needs of our students, and drive continuous improvement.

QUALIFICATIONS:

Required:

• Master’s Degree from an accredited college or university in education, educational leadership, or a related field
• Minimum of two (2) years of experience in campus leadership, student services, or central administration
• Texas Mid-Management or Principal Certification

 Preferred:

• Doctorate Degree in Education or a related field
• Bilingual (Spanish/English)
• Experience in large, diverse urban or suburban school districts

 SPECIAL KNOWLEDGE/SKILLS:

• Strong interpersonal and conflict-resolution skills
• Ability to manage parent, student, and staff concerns in a respectful, timely, and equitable manner
• Working knowledge of grievance procedures, student discipline practices, and district operational protocols
• Strong written and oral communication skills, including the ability to communicate with diverse audiences
• Familiarity with TEA regulations, Board policies, and administrative procedures
• Ability to work independently, exercise sound judgment, and maintain professionalism under pressure
• Collaborative leadership style with the ability to coordinate across departments and campuses
• Ability to track and report on trends related to school climate, stakeholder concerns, and operational issues
• Strong organizational and time-management skills

MAJOR RESPONSIBILITIES AND DUTIES:

Stakeholder Support & Communication

• Respond to and resolve stakeholder concerns and complaints from parents, staff, and community members across assigned campuses
• Investigate and assist with student and staff grievances in collaboration with Human Resource Services, Legal Services, and campus administration
• Serve as a liaison between the district, campuses, and families to ensure timely communication and problem resolution
• Build trust with school communities through responsive and transparent engagement

Operational Leadership

• Identify recurring operational issues across campuses and collaborate with district departments to develop and implement proactive solutions
• Monitor and support the implementation of district policies related to student conduct, staff interactions, safety, and grievance processes
• Facilitate effective communication and coordination between campuses and central office departments to ensure alignment and timely support
• Analyze and report data and trends related to operational concerns, climate issues, and resolution outcomes

Support of School Leadership

• Assist Assistant Superintendents in monitoring and supporting campus operations, especially in areas affecting school culture, safety, and stakeholder satisfaction
• Participate in campus visits, school events, and leadership meetings as a representative of the Assistant Superintendent’s Office
• Support district and campus leadership in maintaining safe, orderly learning environments
• Assist with the planning and execution of leadership development, staff communication, and parent engagement initiatives as needed

 Collaboration and Compliance

• Work with appropriate district departments (e.g., Student Support Services, Human Resource Services, Legal Services, Communications) to ensure compliance with state laws, district policies, and administrative guidelines in resolving issues
• Maintain accurate documentation related to grievances, complaints, and resolution processes
• Provide regular updates to Assistant Superintendents regarding campus needs, climate trends, and urgent concerns
• Perform all other duties as assigned

WORKING CONDITIONS:

Physical Demands / Environmental Factors:
The usual and customary methods of performing the job’s functions require the following physical demands: physical mobility, standing, prolonged sitting, and occasional lifting, carrying, pushing, and/or pulling. This position requires travel within the district and occasional statewide travel.

Mental Demands:
Ability to manage multiple priorities, solve problems, and navigate sensitive situations with discretion; ability to apply policy and legal guidelines; ability to maintain emotional control under stress; ability to engage productively with diverse stakeholders.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.