Concierge-Part Time!

Spring Oak Senior Living is a family-owned organization that prioritizes a warm and welcoming atmosphere for our residents and staff. Our company credo is "Welcome to the family," and we are committed to ensuring that every member of our community feels valued and supported. We believe that seniors should be able to "Celebrate life and wellness to the fullest amount", we look for team members who feel the same.

**Sunday 11am-7pm, Monday, Wednesday Friday, 4pm to 8pm**

• Meet and greet all who contact the Community in a courteous and professional manner.
• Transfer calls and provide general information about the Community.
• Provide caller/visitor with appropriate contact information as required.
• Perform clerical duties for all departments.
• Provides basic facility information such as brochures and informational packets to persons requesting information about the facility and its programs.
• Greets visitors in a friendly, courteous and professional manner.
• Screens and requires all visitors to sign in at reception desk.
• Notifies residents or department heads when visitors are present. Instructs visitors according to individual instructions.
• Answer and screen all incoming telephone calls in a courteous and professional manner.
• Route calls accurately and take messages as appropriate.
• Ensures sales personnel are not directed or gain access to resident apartments.
• Forwards admission inquires to Director of Marketing.
• Tour prospective residents as required.
• Receives and processes mail for facility, staff and residents.
• Accepts all outgoing mail and packages.
• Typing, copying, filing, ordering and maintaining inventory of office supplies, maintenance of records, logs, etc.
• Performs other clerical duties as assigned.
• Attend departmental meetings and in-services as requested.
• Maintain confidentiality

Qualifications

• Strong customer service skills with a focus on guest satisfaction
• Excellent time management and organizational abilities
• Proficient in phone etiquette and communication
• Experience in hospitality or hotel environments preferred
• Multilingual or bilingual skills are a plus
• Background in front desk operations or guest services
• Familiarity with restaurant and resort settings is advantageous

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person