What are the responsibilities and job description for the Guest Service Auditor position at Springhill Suites Marriott?
We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication
and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!
MUST BE AVAILABLE TO WORK WEEKENDS!
Responsibilities include:
Running the night audit and resetting the operating system for next days business
Sending out daily financial reports to above property and corporate team
Greeting guests both in person and over the phone
Coordinating guest check-in/check-out and assisting guests with making reservations
Answering guest questions and assisting guests with any problems they may experience
Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
Handling financial transactions (both cash and credit)
Promptly assisting with guest requests
Actively listening to and resolving guest complaints
Ensuring cleanliness of the property and performing light cleaning duties if needed
Other duties as assigned by general manager
Requirements:
High school diploma or equivalent preferred
Ability to walk and bend frequently throughout shift
Detail oriented
Professional attitude
Reliable transportation
Ability to work independently
Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything we do today.
Salary : $15