Catering and Conference Services Manager

Job Summary

The Catering and Conference Services Manager will be responsible for servicing groups and nurturing existing accounts to support all qualified group business to achieve and exceed hotel service and revenue goals. The Event Manager will execute all convention service-related activities while building strong, trusting, long-lasting client and peer relationships. This is a hands-on leadership position that must ensure the execution of guest expectations for meetings and events.

Essential Functions

• Oversee all aspects of meetings, conventions, group activities, and related logistics to ensure successful event execution and client satisfaction.
• Execute and support the operational aspects of business booked.
• Be main point of contact for clients throughout the pre-planning phase and onsite at the time of the event.
• Build and maintain strong relationships with key accounts, vendors, local influencers, and clients to drive catering business growth.
• Create and present promotional, up-sell, and enhancement strategies to address need periods, maximize event bookings, and drive revenue.
• Maintain accurate, organized, and up-to-date files, develop customer profiles, and manage trace systems for superior service and follow-up.
• Prepare resumes, Banquet Event Orders (BEOs), and lead pre-conference and staff meetings, ensuring all event requirements are clearly communicated.
• Carry out supervisory responsibilities, foster teamwork, and promote a professional, courteous, and ethical work environment across departments.
• Maintain knowledge of and comply with departmental policies, service procedures, brand standards,4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills and Abilities

• Must possess excellent communication, follow-up, and organizational skills.
• Sets high personal performance standards and enjoys keeping track of individual and team progress toward goals.
• Must be proactive and have a creative, positive, and focused approach.
• Understand the mission, vision, and goals of the hotel.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@peregrinehg.com.

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.