What are the responsibilities and job description for the Front Desk Agent position at Springhill Suites Port St Lucie?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries with excellent phone etiquette
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Assist with reservations and manage room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Process payments and maintain accurate records
Skills:
- Excellent customer service skills with a focus on guest satisfaction
- Strong communication skills, both verbal and written
- Knowledge of hotel operations and guest services
- Proficient in using phone systems and other office equipment
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to address guest concerns effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays
If you are passionate about providing exceptional hospitality service, have excellent communication skills, and enjoy working in a dynamic environment, we invite you to join our team as a Front Desk Agent. As a valued member of our team, you will have the opportunity to contribute to the overall guest experience at our hotel.
We offer competitive pay rates and benefits for eligible employees. If you are ready to take on this exciting opportunity, please submit your application today. We look forward to reviewing your qualifications!
Job Types: Full-time, Part-time
Expected hours: 25 – 39 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person