What are the responsibilities and job description for the Director of Employee Relations position at SPS-North America?

Job Title : Director of Employee Relations (ER)

Remote

Reports To : The Director of Employee Relations will report to SPS In-House Employment Counsel or equivalent leadership.

Overview : SPS is seeking a seasoned professional to lead our Employee Relations function, ensuring compliance with all relevant federal, state, and local employment laws and regulations across a multi-state operation. We invite experienced former HR Managers, HR Directors, or Employee Relations Directors with a minimum of 5 years in similar roles to apply. A Juris Doctorate is a plus but not required. This position requires expertise in handling employee relations for both blue- and white-collar workforces.

Key Responsibilities :

Employee Relations Leadership : Provide expert guidance on employee relations issues, including compliance, investigations, disciplinary actions, and terminations. Manage ER / HR resources handling ER matters. Exercise discretion and good, independent decision-making in all matters.

Policy Management : Develop, review, and maintain all employment policies, ensuring alignment with legal standards and best practices. Train leadership teams as needed.

Investigations & Legal Compliance : Prepare SPS for various employment-related matters, including litigation, resolution, and compliance.

Program Oversight : Lead SPS's Injury and Illness Prevention Program, actively participate in the EHS committee, and support Diversity, Equity, and Inclusion initiatives.

Background Checks : Oversee pre-employment background checks, ensure compliance with state and federal guidelines, and make decisions on background check results as needed.

Advisory Support : Serve as an advisor for Compensation, Benefits, Recruitment, Health / Safety, and additional HR programs, supporting SPS's growth and operational needs.

Qualifications :

Minimum of 5 years in Employee Relations within medium to large organizations, preferably in fast-growing, multi-state operations. Prior work background in retail or services organization a plus.

Strong working knowledge of employment laws in multiple states, such as but not limited to CA, OR, WA, NV, TX, and IL.

Proven expertise conducting investigations, handling compliance matters, and supporting workplace diversity and inclusion efforts.

Technical proficiency with Microsoft Office Suite and HRIS programs.

Excellent interpersonal and communication skills, with commitment to clients and team satisfaction.

Capable of handling high-stress situations, while helping to diffuse employee matters and adapting quickly to changes.

Preferred Competencies :

Results-oriented with strong organizational and problem-solving skills.

Able to work independently and as part of a team, providing guidance to SPS leadership.

High integrity, confidentiality, and professional demeanor.

Solid understanding of HR principles, including various labor / EEO laws, Fair Pay, and state-specific regulations.

Physical & Travel Requirements :

Ability to perform office tasks requires fine and gross motor skills, and to work for extended periods while sitting, standing, or walking.

SPS North American HQ offices are in New York City. Candidate hired must be open to working North American time zones to meet business needs.

Capable of effectively working from home with a remote team. Some in-office work will be required based on business needs.

Travel to SPS work sites may be required based on business needs / nature of work.

Other Duties : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS :

SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.

In North America, our services include office services such as reception / lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by law.

We encourage candidates to review all our job listings and learn more about SPS at our company website www.spsglobal.com.

SPS. The Power of Possibility.

WHAT WE OFFER

Career Growth : An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Learning & Development : At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!

We Recognize Talent : We offer a variety of recognition programs for all levels of employees!

Benefit Offerings : Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w / matching, Entertainment Discounts, & Paid Time Off.

Note : Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours / week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by law.

To view our privacy policy, click on the link below :

SPS-North America Privacy Policy

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