Head of Operations - Club Pilates Waxhaw

Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.

Club Pilates is the largest Pilates franchise  in the world dedicated to making Pilates accessible to everyone, regardless of age, fitness level, or ability. Club Pilates spans 1500 locations in the USA and 200 additional locations globally. Our group of studios is a franchisee-owned location operating under the Club Pilates brand, we balance the strength of a nationally recognized brand with the agility and personal touch of local ownership. We own 7 Franchise locations in the Carolina’s and Montgomery Alabama. 

Our mission is to provide life-changing training through Pilates while building a community of raving fans where clients feel supported, empowered, and excited to show up.

Our Core Values are:

• Extreme Ownership: We take full responsibility for outcomes—without excuses or deflection.
• Willingness: We show up with a willingness to learn, adapt, and step outside our comfort zone.
• Honesty: We are honest in our communication, decisions, and actions. We do not tolerate dishonesty, hidden agendas, or misalignment between words and actions.
• Trust: We build trust through integrity, consistency, and good intent. Trust allows us to work quickly, support one another, and execute from a shared commitment to what’s best for the team and the business.
• Humility: We lead without ego. Humility allows us to listen, learn, and grow—individually and as a team.

**If our culture and mission does not resonate with you, please do not apply.

The Club Pilates team is seeking a highly experienced operator who can transform 7 growing studios across NC, SC & AL from reactive firefighting into proactive, scalable operations.

This role will lead through a significant ops transformation—from managing day-to-day chaos to building sustainable systems that support aggressive growth. You will be the strategic operator who brings order, efficiency, and profitability to a dynamic business while navigating the complexity of franchise requirements, instructor management, and client experience excellence. The application code word is TRAIN. This role will work in close collaboration with the studio owner to transition the business from owner-dependent operations to a self-managing system that can scale to multiple locations.

This is a W2 Position based in North Carolina with a combination of in-studio, remote, and travel required. Travel required to in state and out of state studios (Montgomery, Alabama). 

You will be stepping into a boutique fitness business at a pivotal transformation moment. The owner is seeking to transition from being deeply involved in daily operations to focusing on strategic growth and potentially opening additional locations.

Your success will be measured by one ultimate outcome: building a profitable, self-managing studio operation within 6 months that can serve as a foundation for multi-location expansion. You'll work with the owner to establish clear 30/60/90/180-day milestones, operating cadences, and decision-making frameworks during your first 90 days.

The right fit for this position is someone who not only leads but is excellent at developing other leaders across the business. You'll need to optimize within constraints while finding creative solutions.

The ideal candidate thrives in the boutique fitness industry and understands the unique operational dynamics of instructor-led businesses, membership models, retention strategies, and the seasonality of fitness operations. 

• Partner with the owner to execute studio vision and growth strategy
• Translate growth goals into actionable operational plans
• Serve as the operational leader across all functional areas through culture values
• Navigate franchise requirements while optimizing for local needs and profitability
• Build financial visibility to track profitability, optimize schedules, and drive decisions
• Communicate high-level operational updates and recommendations to ownership

• Recruit, onboard, manage, and develop a high-performing team
• Set performance standards with clear accountability
• Build team culture and community among instructors and members
• Handle performance conversations directly and constructively
• Design compensation structures that retain talent while maintaining margins
• Develop GM, Assistant GM and Lead Instructor talent to support studio expansion

• Own client journey from lead → conversion → long-term retention
• Build systems for onboarding, engagement, and reactivation
• Analyze retention data and proactively reduce churn
• Ensure consistent class quality and client satisfaction
• Build community programming and events that drive loyalty
• Manage client feedback loops and implement improvements

• Build operational systems that reduce owner involvement in daily execution
• Standardize scheduling, team management, communication, and studio workflows
• Implement and leverage technology to improve efficiency (CRM, scheduling, instructor management)
• Use Excel/Sheets to analyze and present operational data
• Develop SOPs for critical studio functions and quality control to uphold brand standards

• Own P&L management and drive toward profitability targets
• Optimize class scheduling around demand, availability, and financial impact
• Manage expenses (payroll, overhead, operational costs)
• Build forecasting and budgeting systems and identify revenue opportunities
• Ensure compliance with franchise reporting and brand standards

• Support sales and front desk teams to improve lead conversion and member acquisition
• Ensure sales processes align across Memberships, Retail, Private Training, and Teacher Training
• Collaborate on local marketing efforts to drive studio traffic
• Monitor acquisition costs and optimize marketing ROI
• Manage vendors across marketing, sales, and studio maintenance to uphold brand standards

• Maintain compliance with Club Pilates franchise requirements
• Navigate reporting, standards, and operational guidelines
• Represent studio interests in franchise communications
• Balance franchise constraints with local operational optimization

• Proven success managing boutique fitness, wellness, or service-based businesses with measurable improvements in efficiency and profitability
• Experience managing membership businesses and leading teams across multiple locations
• Multi-unit or scalable operations experience (systems, SOPs, and processes that work across locations)
• Franchise operations experience strongly preferred
• Financial management: P&L ownership, labor optimization, profitability in membership models
• Track record building and retaining teams in high-turnover environments

• Membership model expertise: retention, churn, LTV, acquisition
• Scheduling optimization to balance demand, revenue, and labor cost
• Client experience design from first touch through retention
• Comfortable implementing operational software and training teams
• Strong recruiting, coaching, and talent development skills
• KPI and data-driven decision making
• Change management in established businesses
• Project management across multiple concurrent initiatives

• Clear, direct, and effective communicator
• Comfortable handling performance and accountability conversations
• Community-builder who fosters culture among instructors and clients
• Service-oriented and takes pride in client experience
• Resilient, stable, and able to operate during growth
• Assertive, confident, and able to push back constructively
• High emotional intelligence across owners, instructors, and clients

• Understanding of boutique fitness trends, instructor management, and membership models
• High attention to detail and strong organizational skills
• Self-managed, resourceful, and able to operate without daily supervision
• Comfortable working independently with consistent communication to ownership
• Strong written and verbal English
• Ability to work EST hours with occasional evening/weekend coverage

• Holds self to high performance standards and doesn’t get derailed by obstacles
• Thrives in fast-moving, entrepreneurial environments with many hats
• Passion for fitness/wellness and belief in the transformational impact of movement
• Energized by building order from chaos and improving systems
• Believes in the mission and wants the studio to succeed and grow
• Comfortable with autonomy and ownership of outcomes

• Salary Range: $110,000 to $130,000 annually, commensurate with experience
• Employment Type: W2
• Additional Benefits: W2 Employees will have access to our Medical, Dental, Vision 401K Matching, and access to our Club Pilates Membership & Discounts to our Retail 
• PTO: Starts at 3 Weeks. 
• Standard US Holidays observed plus non major holidays we have limited hours for our locations. 
• Professional Development: This role will be supported by an external Ops program that includes Ops mentorship and live coaching through SpyGlass Ops for the first 6 months
• Growth Opportunity: As the studio scales to multiple locations, significant opportunity for advancement and expanded leadership role

If you are interested in this position, please submit an application:

https://eltiunaqqfh.typeform.com/to/ll1UfFZJ

Our team will review your application and get back to you shortly.

DISCLAIMER:

Spyglass Ops is an authorized representative of Club Pilates. We are an Operations Hiring Agency, working on behalf of businesses to find and hire Ops Positions. All of our roles are full-time, salaried, leadership positions within growing businesses. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers.