Retail Associate

Join the Wildest Team in Town!

SSA Group at Utah's Hogle Zoo is looking for Retail Associates to join our team!

Who are we?

SSA Group partners with zoos, aquariums, museums, and other cultural attractions to enhance dining, retail, admissions, and more. With 50 years in the business, we’ve refined the basics while pioneering better ways forward. Focused on sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, and we’re dedicated to providing the best possible experiences for our partners and their guests. We aim to raise the bar in everything we do.

Position Title: Retail Associate

Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Inform retail leadership in a timely manner when item quantities are low or when special requests arise. Work with the warehouse team to pull and fill items as necessary.
• Relay relevant customer feedback directly to supervisors.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Check and stock supplies in the counter area, floor displays, floor stands, and cabinets neatly and accurately.
• Clean tables, chairs, and equipment as needed.
• Keep counters and floors in service areas clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Merchandise products to maximize sales.
• Increase sales through promotional items and suggestive selling.
• Support the unit by being an example for Company & Client guidelines regarding sustainability/conservation efforts. Demonstrate knowledge of these efforts and provide opportunities for staff education as necessary.
• Drive community engagement through hiring efforts, activities, and opportunities for giving back.
• Perform other tasks as deemed necessary.
  
  

Job Requirements

• Must be 18 years or older
• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while demonstrating independence and flexibility in a fast-paced setting.
• Ability to understand and implement written and verbal instructions.
• Basic computer skills, including POS systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes (10-35 lbs) as necessary for operations, including lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays. Night availability is required during our lantern event this spring.
  
  

IDEA Belonging

• Promote an inclusive and supportive approach within the brand team, fostering networking across all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through sustainability/conservation efforts; display knowledge of efforts in business applications and provide staff education opportunities as needed.
• Engage with SSA/Unit in driving community efforts, focusing on activities that give back to the community.
  
  

Previous Experience

• None required.
• All educational backgrounds eligible.
  
  

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. The Company reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (e.g., emergencies, personnel changes, workload, rush jobs, or technological developments).

Compensation And Benefits

• Hourly, Non-Exempt. Pay is based on a range in consideration of relevant job experience and certifications/education.
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & Employee Discounts
• Zoo Membership after 30 days
  
  

This is a part-time, seasonal position. Full-time hours are available during peak season, and off-season hours will be limited and assigned based on availability and performance.

California Residents: By submitting your job application, you confirm that you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice.

San Francisco Residents: In compliance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. By submitting your job application, you confirm that you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.