What are the responsibilities and job description for the Operations Project Director position at SSRS?
Operations Project Director
Reports To: VP of Data Collection Services
Location: Glen Mills, PA
Status: Full time, Exempt
Job Summary:
The Operations Project Director is responsible for managing and coordinating the data collection procurement and project execution activities for domestic and international survey research projects across multiple data collection modes.
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Key Responsibilities:
- Review data collection specifications and provide consultation to account team during cost estimating process
- Secure sample and data collection cost estimates from internal and external partners, and present findings and recommendations to account team
- Manage vendor relationships with sample and data collection partners supporting all data collection modes
- Ensure project execution plans, cost estimates, and delivery schedules are aligned with Client specifications
- Attend project kickoff meetings, and include external partners, to ensure all involved parties understand timelines, responsibilities, budgets, and study specifications
- Monitor sample, quotas, and field schedules for live projects; Maintain ongoing communications with external data collection partners
- Compare rates and incidences to estimates, and proactively address discrepancies; Escalate to Management when dispute is unresolved
- Provide daily/weekly rate/incidence updates for all assigned projects
- Assist in the delivery of interim and final data files
- Review and approve invoices from external partners
- Follow standard operating procedures and ensure compliance with SSRS Best Practices
- Other duties as the needs of the business dictate
Competencies:
- Results Driven
- Client Focus
- Analysis/Critical Thinking/Problem Solving/Decision Making
- Excellent Communication skills, verbal and written
- Effective Project Management
- Ability to work/partner effectively with colleagues and subordinates at all levels
- Strong Organization Skills: Ability to manage multiple projects simultaneously while preserving attention to detail
Preferred Education and Experience:
- Undergraduate degree in marketing, social science, business or equivalent combination of education and work experience
- Comprehensive understanding of data collection processes within survey research environment
- 3 years experience in survey research data collection using multiple modes – Web, Mail, Telephone, Face-to-face, Qualitative
- Multicultural Adaptability
Job Type: Full-time