Clinical Nurse Manager - Neurosurgery & Physiatry

The Clinical Nurse Manager of Neurosurgery and Physiatry is a key clinical leader for St. Charles Ambulatory Care and is responsible for the quality of care delivered by nurses, techs and medical assistants in neurosurgery & physiatry. Under direction of the Ambulatory Care CNO and the Director of Ambulatory Care Nursing, the nurse manager works in partnership with the Administrative Director and the Clinical Division Director of Orthopedics, Neurosurgery & Physiatry and collaborates with the clinic operational managers. The nurse manager is responsible for ensuring that nurses and medical assistants maintain core competencies, including practice-based learning and improvement; patient care skills; systems-based practice; medical knowledge; interpersonal and communication skills; and professionalism. This leader participates in the neurosurgical and physiatry division annual budget process and considers the financial impact when making clinical decisions. The nurse manager is accountable for the clinic and care team quality, development, implementation, evaluation, and improvement of clinical pathways and the team-based model of care. They are responsible for standardizing clinical practices and workflow efficiencies across all neurosurgery, and physiatry clinics. The nurse manager may provide nursing services directly to the patients of the Orthopedics, Neurosurgery & Physiatry Division. This position directly manages the neurosurgical and Physiatry nurses and medical assistants.

Essential Functions And Duties

Achieves top percentile ranking in surveys of patient experience, with particular emphasis on dimensions of patients’ experiences with clinical teams.

Advances the roles of patients as partners in care through systematic implementation of Shared Decision-making Models.

Promotes and models evidence-based practices in all clinical care.

Helps design and implement standard workflows. Examples - rooming standards, non-stocked medication protocols and universal crash carts.

Leads the development of streamlined cost-effective systems for the management of medications and medical supplies.

Systematically implements standards of clinical practice that achieve or exceed the standards for processes of care of the major professional nursing societies appropriate for ambulatory care.

Achieves top percentile ranking on surveys of professional and Caregiver engagement and resilience.

Ensures that every Caregiver is working at the top of their potential and scope of practice.

Conducts annual check-ins with direct reports to ensure the completion of same for each nurse, medical assistant and tech.

Oversees ongoing education, training, and development of clinical staff from onboarding through the entire tenure of their employment with St. Charles.

Under the direction of the Ambulatory CNO and in partnership with the ambulatory care nursing quality, risk and patient safety team, assists with the planning, design, development, and implementation of a Quality & Patient Safety Program.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

Facilitate the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Provides clear role definition and expectations for clinical staff.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Assures safe and evidence-based delivery of ambulatory care clinical services.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts, and tools.

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

Education

Required: Bachelor of Science in Nursing (BSN) from an accredited school.

Preferred: Master’s degree in related field.

Licensure/Certification/Registration

Required: Valid Oregon RN license. AHA Basic Life Support for Healthcare Provider certification. Ability to meet SCHS driving requirements and travel to business functions/trainings/meetings and all SCHS worksites.

Preferred: N/A

Experience

Required: Minimum five (5) years of related nursing experience to include one (1) year of leadership experience in integrated delivery system medical group or faculty practice departments.

Preferred: Two (2) years’ experience as an orthopedic or neurosurgery RN in an ambulatory setting. Epic EMR software experience. Experience in a team-based care model. Experience teaching/training other health professionals.