What are the responsibilities and job description for the Food Service Attendant (Relief) position at St. Charles Health System?
DEPARTMENTAL SUMMARY: The Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, café, deli and catering.
POSITION OVERVIEW: The Food Service Attendant will be cross trained in a variety of food service department positions including, Room Service Tray Prep, Room Service Delivery, Dishroom Cleaning Attendant, and Café/Deli Attendant. Working in a variety of positions to cover sick call, ETO and other caregiver absences this position will perform a variety of tasks. Daily work will depend on assignment and may include tasks such as customer service, catering set-up, catering server, catering delivery, cash handling, making coffee and espresso, delivering patient meals, preparing patient meal trays, cleaning dishes, cleaning equipment, and cleaning floors.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Prepares food products and beverages in accordance with safe food handling guidelines. Ensure customer requests are met for special request items
Operates espresso machine when assigned. Prepares various hot beverages in accordance with customer requests
Provides excellent customer service at all times. Acts as a knowledgeable resource to customer on food choices and makes recommendations for products while accommodating customer preferences and needs
Stocks and maintains tidiness and cleanliness of assigned areas in café or deli
Performs light cooking at the grill, sandwich/salad bars or other kitchen areas, as assigned
Assists caterer to execute high end catered events working as server, bartender and or dishwasher (as assigned).
Participates in the assembly of patient trays to meet patient’s request and diet order
Delivers trays to patient rooms in a timely manner. Verifies patient tray is correct utilizing the Double Patient Identifier process prior to leaving tray with the patient. Notifies appropriate nursing staff if patient has safety precautions for aspiration or any other precautionary safety needs
Follows all precautions regarding isolation precautions in delivery of food to patients under isolation or any othe precautionary care
Conducts all delivery activities with the highest level of customer service. Create positive interactions with all staff, patients and guests at every point of contact. Ensures tray and food are in proper order when delivering to the patient, validates with patient food is what patient ordered and expected. Promptly follows up if patient is not satisfied with food or items are missing
Maintains knowledge of therapeutic diets and menu items to ensure patient’s diet restrictions are adhered to. Acts as the last point of contact for quality and safety checks in the process of reviewing patient food order and patient dietary restrictions. Alerts appropriate person(s) if a food item is not appropriate for a patient’s diet
Stocks food supply areas on assigned patient floors as directed
Washes dishes, glassware, flatware, kitchen equipment/utensils, pots, and/or pans using commercial dishwashers or by hand
Restocks all clean dishes and equipment once they are sanitized
Retrieves used food trays and carts from patient care areas throughout shift as scheduled
Completes all assigned opening / closing procedures, and check-lists
Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Performs routine cleaning of kitchen floors, mats, walls, cooking equipment, carts, ceilings and any other kitchen or food service equipment as assigned. Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food Sanitation standards
Uses various chemicals to clean and or sanitize kitchen facility including deep cleaning of equipment, floor mats, dishwashing machine, floors, carts refrigerators, and counters
Clean garbage cans with water or steam
Sort and remove trash, placing it in designated pickup areas
Sweep and scrub floors
Cleans and sanitizes surfaces and equipment for room service as directed
Stores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP)
Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food Sanitation standards
Provides support to other areas of food services as directed by manager, supervisor or coordinator including delivery of food to patients, as needed
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: N/A
Preferred: High School Diploma or equivalent
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Deschutes County Food Handlers Card
Preferred: OLCC Alcohol Service Permit preferred
EXPERIENCE:
Required: N/A
Preferred: Previous food service, barista and customer service in a fast paced, high service oriented environment. Previous money handling experience
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
Skills:
ADDITIONAL POSITION INFORMATION
General
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System
Ability to multi-task and work independently
Strong team working and collaborative skills
Ability to work in a stressful, fast paced environment while maintaining attention to detail and delivering high quality customer service
Basic to intermediate ability and experience in computer applications, electronic email and MS Office applications
Position Specific
Cash handling
Excellent customer service
Bartending
Operating an espresso machine and making specialty coffee drinks
PHYSICAL REQUIREMENTS:
Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Frequently (50%): Sitting, bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.
Occasionally (25%): Climbing ladder/step-stool, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle, using clear and audible speaking voice and ability to hear normal speech level.
Rarely (10%): Keyboard operation.
Never (0%): Ability to hear whispered speech level.
Exposure to Elemental Factors
Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
POSITION OVERVIEW: The Food Service Attendant will be cross trained in a variety of food service department positions including, Room Service Tray Prep, Room Service Delivery, Dishroom Cleaning Attendant, and Café/Deli Attendant. Working in a variety of positions to cover sick call, ETO and other caregiver absences this position will perform a variety of tasks. Daily work will depend on assignment and may include tasks such as customer service, catering set-up, catering server, catering delivery, cash handling, making coffee and espresso, delivering patient meals, preparing patient meal trays, cleaning dishes, cleaning equipment, and cleaning floors.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Prepares food products and beverages in accordance with safe food handling guidelines. Ensure customer requests are met for special request items
Operates espresso machine when assigned. Prepares various hot beverages in accordance with customer requests
Provides excellent customer service at all times. Acts as a knowledgeable resource to customer on food choices and makes recommendations for products while accommodating customer preferences and needs
Stocks and maintains tidiness and cleanliness of assigned areas in café or deli
Performs light cooking at the grill, sandwich/salad bars or other kitchen areas, as assigned
Assists caterer to execute high end catered events working as server, bartender and or dishwasher (as assigned).
Participates in the assembly of patient trays to meet patient’s request and diet order
Delivers trays to patient rooms in a timely manner. Verifies patient tray is correct utilizing the Double Patient Identifier process prior to leaving tray with the patient. Notifies appropriate nursing staff if patient has safety precautions for aspiration or any other precautionary safety needs
Follows all precautions regarding isolation precautions in delivery of food to patients under isolation or any othe precautionary care
Conducts all delivery activities with the highest level of customer service. Create positive interactions with all staff, patients and guests at every point of contact. Ensures tray and food are in proper order when delivering to the patient, validates with patient food is what patient ordered and expected. Promptly follows up if patient is not satisfied with food or items are missing
Maintains knowledge of therapeutic diets and menu items to ensure patient’s diet restrictions are adhered to. Acts as the last point of contact for quality and safety checks in the process of reviewing patient food order and patient dietary restrictions. Alerts appropriate person(s) if a food item is not appropriate for a patient’s diet
Stocks food supply areas on assigned patient floors as directed
Washes dishes, glassware, flatware, kitchen equipment/utensils, pots, and/or pans using commercial dishwashers or by hand
Restocks all clean dishes and equipment once they are sanitized
Retrieves used food trays and carts from patient care areas throughout shift as scheduled
Completes all assigned opening / closing procedures, and check-lists
Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Performs routine cleaning of kitchen floors, mats, walls, cooking equipment, carts, ceilings and any other kitchen or food service equipment as assigned. Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food Sanitation standards
Uses various chemicals to clean and or sanitize kitchen facility including deep cleaning of equipment, floor mats, dishwashing machine, floors, carts refrigerators, and counters
Clean garbage cans with water or steam
Sort and remove trash, placing it in designated pickup areas
Sweep and scrub floors
Cleans and sanitizes surfaces and equipment for room service as directed
Stores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP)
Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food Sanitation standards
Provides support to other areas of food services as directed by manager, supervisor or coordinator including delivery of food to patients, as needed
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: N/A
Preferred: High School Diploma or equivalent
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Deschutes County Food Handlers Card
Preferred: OLCC Alcohol Service Permit preferred
EXPERIENCE:
Required: N/A
Preferred: Previous food service, barista and customer service in a fast paced, high service oriented environment. Previous money handling experience
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
Skills:
ADDITIONAL POSITION INFORMATION
General
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System
Ability to multi-task and work independently
Strong team working and collaborative skills
Ability to work in a stressful, fast paced environment while maintaining attention to detail and delivering high quality customer service
Basic to intermediate ability and experience in computer applications, electronic email and MS Office applications
Position Specific
Cash handling
Excellent customer service
Bartending
Operating an espresso machine and making specialty coffee drinks
PHYSICAL REQUIREMENTS:
Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Frequently (50%): Sitting, bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.
Occasionally (25%): Climbing ladder/step-stool, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle, using clear and audible speaking voice and ability to hear normal speech level.
Rarely (10%): Keyboard operation.
Never (0%): Ability to hear whispered speech level.
Exposure to Elemental Factors
Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Salary : $19 - $23
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