What are the responsibilities and job description for the Emergency Telecommunicator position at St. Croix County, WI?
This position provides assistance to the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public in the Emergency Communication Center.
ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
- Using a computer aided dispatch system, receive emergency calls for service from the public requesting police, fire, emergency medical or other service; determine nature and location of emergency, determine priorities, and dispatch necessary emergency units in accordance with established procedures. Transmit and receive messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
- Maintain contact with all units on duty; maintain status and location of police and fire units; answer non-emergency calls for assistance; inquire, enter, update, interpret, verify, receive and disseminate information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies; effectively operate the public safety communications system, radio dispatch consoles, and other associated equipment.
- Maintain contact with callers when required. Provide Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED). Provide scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
- Staffs and operates emergency communications van when activated to stage for critical incidents.
- Sets off mass notification (sirens) for Severe Weather, notifying Emergency Management in the event of disasters, maintain communication with National Weather Service.
- Processes residential, commercial burglary, panic, hold up and fire alarms.
- Programs cellphone, mobile, portable and base radios to specific functions and frequencies; maintains Computer Aided Dispatch (CAD), 911, radio console and Government Center phone system as needed
- Answers telephone calls and requests for information from the public on laws, ordinances and various locations in the County.
- Operates Mass Notification system to alert public as needed.
- Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to use GPS and GIS data relating to county landmarks, roads, and businesses.
- Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
- Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Ability to maintain accurate and legible notes.
- Knowledge of County policies, procedures and practices.
- Knowledge of local government organization and its departmental operating requirements.
- Ability to establish and maintain effective working relationships with other local and statewide legal system agencies, law enforcement agencies, interdepartmental office personnel, media, other employees, attorneys, victims, witnesses, family members, and the general public.
- Considerable knowledge of modern office practices and procedures.
- Ability to analyze and prepare organizational and functional reports from research data.
- General knowledge of standard office procedures, practices, equipment and office assistance techniques.
- Knowledge of the use of a multi-line telephone system.
- Ability to type accurately at a reasonable rate of speed.
- Ability to operate standard office equipment and perform word processing and/or data entry.
- General knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
- Ability to work the allocated hours of the position.
LANGUAGE SKILLS
- Ability to communicate effectively with other members of the staff, supervisor, and the public.
- Ability to communicate clearly and concisely in both written and verbal form.
- Must be proficient in workplace English and spelling.
- Ability to read County policies and procedures; written instructions, general correspondence; SDS sheets, safety manuals, maps, etc.
MATHEMATICAL SKILLS
- Ability to calculate mathematical calculations.
REASONING ABILITY
- Ability to understand and effectively carry out verbal and written instructions.
- Ability to develop, interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
- Ability to define problems and deal with a variety of situations.
- Ability to think quickly, maintain self-control, and adapt to stressful situations.
- Ability to maintain discretion regarding business-related files, reports and conversations, within the provision of open records law and other applicable State and Federal Statutes and Regulations.
- Organizational and time management skills needed to meet deadlines.
- Must have ability to work accurately with attention to detail.
- Ability to maintain confidentiality.
- Ability to prepare and maintain accurate and concise records and reports.
- Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
- Ability to use good judgement and effectively solve problems.
PHYSICAL AND WORK ENVIRONMENT:
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.
PHYSICAL REQUIREMENTS
- This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
- Work has standard vision requirements.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Work has no exposure to environmental conditions.
- Work is generally in a moderately noisy location (e.g. business office, light traffic).
WORK ENVIRONMENT
- Work is primarily in an office setting.
MINIMUM QUALIFICATIONS:
EDUCATION AND/OR EXPERIENCE REQUIREMENTS
- High school diploma/equivalent
- Minimum of one (1) year of experience in dispatching or in a customer service position demonstrating extensive telephone or personal contact with the public.
- The following certifications must be completed within one year of employment:
- TIME System Certification I
- TIME System Certification Advanced
- Emergency Medical Dispatching
- ICS 100, 200, 700
- IPAWS
- CPR
Posting Pay Range: $23.31 - $31.38
Posting Expected Pay Range: $23.31 - $26.12
Department: Sheriff's Office - Emergency Communications
FTE: 1.0
Salary : $23 - $31