Scheduling Coordinator

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

I.Position Function:

II. Job Relationships:

• Registration

• Precertification

• Physicians Office Staff

• Physicians

• Medical Records

• Billing

• All departments scheduled for

• Care Management

III. Authority:

IV. A. Responsibilities/Essential Functions:

1) Maintains proper professional demeanor to patients, professional staff, and coworkers.

2) Respond to all customer complaints by following the hospital’s Service Recovery standards

3) "Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards."

4) Promotes a relaxing and positive customer service atmosphere.

5) Promotes and maintains cooperative interaction with Admitting staff, physician, nurses, other hospital departments, and outside contacts.

6) Answers all incoming phone calls in a timely manner. Responsible to answer all questions and/or route calls to appropriate destination.

7) Schedules patients for examinations and Admissions utilizing the Meditech scheduling system.

8) Obtains and enters into Meditech complete and accurate data received from physician offices and/or other hospital departments.

9) Verifies accuracy of tests scheduled with diagnosis.

10) Quality checks all work to ensure that all tests and appointments are accurate in the scheduling system.

11) Coordinates patient flow throughout all scheduled departments.

12 Responsible to keep up with changes in departmental hospital regulations, policies, and procedures.

13 Constantly responds to changes in work schedules as necessary, making the best use of time during assigned shifts, performs well in emergency situations.

14) Files reports and generates daily schedules for distribution to Admitting areas.

15) Informs Lead/Manager, within appropriate time frame, if unable to complete daily assigned tasks.

16) Utilizes Daily Checklist to ensure that all job requirements are met daily.

Responsibilities/Non-Essential Functions:

1) Assures fax machines are cleared off at end of shift

2) Orders supplies when using last of item

3) Keeps area stocked and neat

4) Assures all confidential information is put in confidential bin

17) Always show respect for patient privacy by following established patient confidentiality protocols.

18) Maintains cleanliness, sanitation, and orderliness of working area.

19) Assists the Manager in the education of scheduling policies and procedures to hospital personnel, doctor's offices, staff, and patients.

20) Responsible to relate hospital and insurance policies and regulations to MD offices and other departments when necessary.

21) Assists Manager of Centralized Scheduling in training and providing in-service education to physicians, physician offices, and other hospital personnel regarding admission, hospital, and/or insurance requirements.

22) Maintains highest standard of safety to patients, other staff, and self at all times

23) Ensures timely processing of admission/registration information to pre-registration and pre-certification coordinators.

25) Assists in all activities relative to meeting the objectives and requirements of insurances requiring preauthorization and Medical Necessity.

V. Reporting Requirements:

• Lead or Manager of Scheduling

• Administrative Director of Patient Access.

VI. Accountability:

• Accountable for accurate scheduling of exams according to procedures

• Accountable for obtaining preauthorization’s and Medical Necessity

• Accountable for excellent customer service

• Accountable for assuring phones are being answered in a timely fashion

• Accountable for all essential and non essential functions

• Accountable for all departmental and medical center policies

VII. Qualifications:

Minimum Education: High school diploma or equivalent (college preferred)

Experience: 1-2 yrs Medical facility/physician’s office/scheduling preferred

Skills/Abilities: Medical terminology Preferred

ICD-9 Coding Preferred

Insurance knowledge preferred

Excellent customer service.

Excellent communication skills.

Certification/Licensure:

Training:

Special Qualifications: