What are the responsibilities and job description for the Patient Scheduler position at St. Hope Foundation?
We are seeking a Patient Scheduler to become a part of our team! You will be responsible for scheduling and managing patient appointments for primary care services.
Responsibilities:
- Schedule, reschedule, and cancel patient appointments as necessary.
- Maintain and update appointments based on medical service providers' availability, and maintain contact with patients, notifying them of any scheduling changes.
- Follow-up with patients who are out of care to schedule appointments.
- Perform live webchat with patients.
- Perform essential work within Electronic Health Record system and program data entry systems with a high degree of accuracy and completeness.
- Knowledgeable of HIPAA regulations
- Communicate in a culturally competent and effective manner to clients/caregivers regarding the services available.
- Other tasks/duties as assigned.
Qualifications:
- High School Diploma or Equivalent
- Scheduling or Administrative experience - 2 years minimum of proven history in the medical field
- Experience working in primary care or family practice setting.
- Good keyboard skills - 35 wpm
- Ability to work with frequent interruptions and maintain emotional control under stress.
- Detailed oriented and organized.
- Great interpersonal and communication skills.
- Insurance verification experience is a plus.
Working Conditions:
- The position occasionally requires sitting, standing and bending. Occasional very light lifting, up to 20 pounds or an equivalent weight may be required.
Employee Benefits:
- Competitive Pay, Paid Time Off Plan, Comprehensive Medical/Dental/Vision, Life Insurance, 401k (6% Match), Paid Federal Holidays, Tuition Reimbursement, New Homeownership Incentive, New Certification/Licensure Bonus, Loan Forgiveness (Conditions apply)
EEO Statement: St. Hope Foundation is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
EEO Statement: St. Hope Foundation is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
