Program Manager Residential - VA

Mission: To advance inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life.

Core Values: We believe each person should:

• Be included, respected, and valued.
• Have ongoing information, experiences, and expectations from which to make choices.
• Have a variety of relationships.
• Live and participate in the communities of their choice.
• Have a career, dreams for the future, and make meaningful contributions.

JOB TITLE: Program Manager

Residential Grade: 8

FLSA: Management Revised: February 2024

SUPERVISED BY: Regional Director/Program Director

Job Summary: Provides on-site and continuous coverage for the Community Living program serving adults with disabilities; directs all the activities for program; oversees all program operations; develops and implements program operations; performs other job related duties as assigned.

Essential Functions:

1. Provide on-site and continuous coverage for the Community Living program-serving adults with disabilities;

2. Direct all the activities for Community Living program;

3. Oversee all program operations;

4. Develop and implement program operations;

5. Ensure that all medical appointments are scheduled; ensure that all accidents are properly reported;

6. Supervise program staff; evaluate, monitor, hire and terminate staff; review and approve staff time records;

7. Serve as liaison with the day programs, other agencies, individuals, and related services staff and consultants and family members regarding administrative issues;

8. Ensure that the homes meet all the state licensure/regulatory requirements; conduct visits into each home at least twice a week for monitoring and support.

9. Support the team to actively participate in the development, implementation and documentation of the ISP of each person served .Attend ISP meetings as needed or as directed by the State Director

10. Promote SJCS to other agencies; educate and increase awareness on SJCS activities;

11. Monitor program budgets; assist with annual budget preparation; perform all monthly billing; ensure integrity of client funds;

10. Ensure compliance with all funding, regulatory and accrediting agency’s standards, as well as with internal program and personnel policies;

11. Work with referral resources to determine if SJCS is right for new consumers;

12. Attend and participate in all relevant agency events, workshops, training and meetings;

13. Keep abreast by reading periodicals and specialized announcements;

14. Provide coverage when there is a staffing need; and

15.Perform other job related duties as assigned

Required Knowledge, Skills, and Abilities:

1. Ability to gain thorough knowledge of St. John’s Community Services policies and procedures;

2. Ability to act as a representative of St. John’s Community Services to the public;

3. Ability to provide 24/7 coverage for program;

4. Knowledge of the principles, practices, and procedures of administrative management, and the ability to interpret them to the staff and the public;

5. Extensive knowledge of program practices and procedures;

6. Knowledge of budget preparation and maintenance;

7. Ability to keep the all relevant parties informed of all major issues and programs and to recommend changes as appropriate;

8. Ability to supervise, plan, and coordinate the work of diverse staff in order to accomplish departmental goals and objectives;

9. Ability to establish and maintain effective working relationships with associates, subordinates, representatives from other agencies, and the general public;

10. Ability to use sound judgment when making decisions;

11. Skilled in the operation of relevant computer systems, including hardware and software, and office machines.

Education and Experience:

1. High school diploma or G.E.D. required; Bachelor’s degree in related field preferred;

2. Requires two or more years’ experience of direct service with adults with intellectual or developmental disabilities, preferably in a community based residential setting;

3. One year supervisory experience required;

4. Must meet current SJCS and funding jurisdiction requirements for criminal background/records check.

5. Must meet current SJCS and funding jurisdiction requirements for valid health certificate.

6. Valid state-issued driver’s license with current driving record in good standing required.