Pt. Admissions Coord I

Job Details

Embraces the vision of Patient Financial Services: "To provide highly regarded and desirable Patient Financial Services that are caring, honorable and innovative". Under the direction of the Patient Financial Services Supervisor, maintains proficient time of service registration and minimal patient financial navigation functions. Engages in efficient processing of assigned tasks and projects while providing an exceptional level of customer service for all hospital and clinic customers. Provides multiple patient financial services in the form of: timely and accurate patient registrations, existing patient system demographics and insurance data updates, basic payment collections and engagement in quality assurance and process accuracy.

 

· Meets the needs of customers to enhance communication and access to available service as St. John's Health and affiliated facilities. Clearly state the expectations of the patient's visit by directing patients to the right department(s), educates the patient on the doctors requests and clarifying any additional details related to the visit.

· Able to field questions and issues to the appropriate person or department. Communicates effectively with Providers and other clinical staff when patient visit expectations need clarification.

·Protects and ensures the confidentiality of patient information, especially when delivering paperwork to the appropriate department.

 

· Registers patients in a timely and effective manner, while maintaining a high level of attention to detail with data entry. Audits pre-registration visits for completeness. Ensures that appropriate paperwork and documentation is collected; i.e. ID, insurance, consent, physician order, name change information, advance directives, other outside documents, etc.

· Is able to identify a complaint order that includes CPT and ICD-10 codes, along with other requirements per St. John's Health policy. If an order is identified as incomplete, contacting the physician's office to obtain the necessary information.

 

· Collects patient balances, patient insurance obligations and other payments as specified by the patient. Also collects on certain accounts such as Health Fair and Drug Screens at the time of service.

 

· Autonomously applies sound judgment to solve operational problems, appropriately following up with team members and leadership to address. Participates in the launch, development, implementation and control of improvement projects.

· Adheres to and actively practices St. John's Health Corporate Compliance Program and participates in Performance Improvement activities.

 

· Represents, facilitates and elevates team success within Patient Financial Services and St. John's Health as a whole.

 

Required: High School Degree or GED equivalent

Preferred: Associates or Bachelors Degree, medical terminology certification or proven knowledge of medical terminology, other relevant professional certifications.

 

Required: Must be able to read, write, and speak English fluently. Prior Front Desk or Business Office experience. One year or more of strong customer service experience.

Preferred: Prior healthcare experience

 

Normal office hours, Monday through Friday. On-site, hospital front desk area. Frequent interruptions and stressful situations. Contact with patients, co-workers and community members under a variety of circumstances. Must be on-site at the St. John's Health campus or other facilities to fulfill the responsibilities of this role.

 

60 to 80% of the day sitting and computer use. Medium phone usage. Intermittent standing and walking. Ability to lift 20 pounds.

 

Direct Reports: None

 

Reports to: PFS Supervisor Patient Admissions

 

Patients, patient's family members, members of the community, physicians, nurses, St. John's Health staff, and vendors.

 

• Completes tasks in a way that ensures there are no errors

• Methodically and patiently reviews work to identify any mistakes or discrepancies

• Creates and stores documentation in a way that is thorough and easy to access

 

• Avoids becoming defensive or irritated when times are tough

• Maintains balance when the unexpected happens

 

• Relates well to all kinds of people, up, down and sideways, inside and outside the organization

• Builds appropriate rapport

• Uses diplomacy and tact

 

• Can coordinate multiple activities and resources at once to accomplish a goal

• Arranges information and files in a useful manner

 

•Uses his/her time effectively and efficiently

•Concentrates his/her efforts on the more important priorities

•Gets more done in less time than others

 

• Spends his/her time and the time of others on what's important

• Quickly zeros in on the critical few and puts the trivial many aside