Guest Service Agent

Company Description

The Marriott West Hotel is nestled in the business park of Maryville Center, located off Highway 40, just west of Highway 270.  Our hotel has a variety of amenities to offer our guests, who we pamper and pride ourselves with the service we offer.

Job Description

We are seeking a Guest Service Agent to assist our guests at the Front Desk.  The position duties include checking guest in / out of hotel, providing information about hotel and the city and servicing the guests' immediate needs as thoroughly as possible.  Requires quick thinking in responding to inquiries & problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.  Previous hotel experience a plus!  Full-time, shifts could include evenings and weekends.

Qualifications

The Company may consider equivalent combination
of acceptable education and experience providing the knowledge, skills and
abilities cited below. 

Education and Experience: 

High school education or equivalent experience.
Guest service, basic accounting, and familiarity with hospitality
industry practices preferred.

Skills and Abilities:

Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions,
and resolves guest requests in compliance with policies and procedures, brand
standards, and federal, state and local regulations.  Ability to processes
guest bills and collects payments in compliance with cash handling, credit card
processing and accounting policies and procedures.  Ability to timely
compile facts/figures, identify and investigate issues and resolve basic
matters.  Ability to follow an appropriate course of action based on
policies and procedures.  Ability to operate a computer, calculator, phone
and other office equipment.  Attention to details with good organizational
and efficient time management skills.  Consistent professional attitude and behavior with
effective listening and communication skills.  Ability to work in a fast
paced environment, sometimes under pressure, while remaining flexible and
efficient.  Ability to satisfy the legal requirements for employment
within the jurisdiction. 

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment.  While performing job
duties, the associate speaks, listens, completes documents, processes requests
and operates office equipment such as a telephone, calculator, computer, copier
and fax.  Physical requirements include extended periods of standing
and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up
to 50 pounds.  The job requires close vision with or without corrective
lenses.  This position may be required to operate a motor vehicle.

Additional Information

All your information will be kept confidential according to EEO guidelines.