What are the responsibilities and job description for the PUBLIC TECHNOLOGY ASSISTANT - RPT position at St Louis Public Library?
Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? The St. Louis Public Library’s Barr Branch is seeking a Public Technology Assistant. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team.
Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.
In this role you will:
- Assist customers with the utilization of Library computers and photocopiers, personal devices, or other equipment.
- Troubleshoot Library equipment for customers and staff.
- Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
- Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
- Provide one-on-one assistance for customers through Tech Connect appointments.
Create and renew Library cards for customers.
You will need to be:
- Friendly, patient, and able to build relationships at all levels.
- Strategic about assisting customers with different levels of technological proficiency
- Capable of effectively presenting information and responding to questions from customers and staff
- Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
Organized, detail-oriented, and able to work with competing tasks and priorities.
You will need to have:
At least six months of customer service experience.- An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED required.
- Strong communication, writing, speaking, and organizational skills.
- Comfort with using and learning technology as the Library continues to evolve.
Benefits include:
- Medical, dental, and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
- Partial tuition reimbursement for approved courses
Professional development
Hours for this position are:
Mondays 3:00 - 7:00 pm, Tuesdays 1:15 - 5:15 pm, Thurs-Sat 1:15 - 5:15 pm. One Sunday per month from 12:45 - 5:15 pm, hours subject to change.
About Barr Library:
- Opened September 17, 1906
- First Carnegie Library built at SLPL
- Historic building renovated in 1996
- Creative Experience, a digital maker space with 3D printers, large-format printing, a recording room, virtual reality, and more, was added in 2020
- One meeting room with a new AV system
About the neighborhood:
Barr is part of the Gate District East neighborhood, a neighborhood situated near Jefferson and Highway 44. A vibrant, diverse neighborhood, the Gate District is experiencing growth and new construction, including a farm-to-table restaurant just down the block. Barr is also centrally located to the Lafayette Square, Fox Park, and McKinley Heights neighborhoods.
To apply:
If you are interested in this opportunity, please visit slpl.org and click on Employment at the bottom of the page to submit your resume and application. Thank you!
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