What are the responsibilities and job description for the Customer Service Rep position at St. Luke's Hospital - MO?
Job Posting
We are dedicated to providing exceptional care to every patient, every time.
St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.
Position Summary:
The Customer Service Representative answers patient and/or third-party inquiries into the status of account, coverage and insurance questions. Enters orders for tests/procedures in Cerner as documented on the physician’s order and/or department schedule. Collects co-payments, estimated co-insurance/deductibles and balances from previous accounts. Screens for financial assistance and discusses payment options with patients. Accommodates requests from patients and physicians to the extent possible. Processes patient accounts in accordance with the departmental and institutional policies and procedures. Responsible for promoting teamwork with all members of the healthcare team. Performs all duties in a manner consistent with St. Luke’s mission and values.
Education, Experience, & Licensing Requirements:
Education: High School Diploma, Associates degree or two (2) years of relative experience required.
Experience: Previous experience is preferred
Benefits for a Better You:
- Day one benefits package
- Pension Plan & 401K
- Competitive compensation
- FSA & HSA options
- PTO programs available
- Education Assistance
Why You Belong Here:
You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.
