ED Patient Access Representative (Full Time, Evenings)

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Patient Access Representative is responsible for completing the registration process for all patients seen at St. Luke's University Health Networks Emergency Departments. The Patient Access Representative is required to project at all times the image of the network as a customer focused organization. He/she will assist all customers (internal and external) by providing accurate information, directions and handling any requests in accordance with hospital policy. This includes, but not limited to the data collection and accurate entry of all patient information into the appropriate Epic application, focusing on insurance verification, transcribing orders and point of service cash collections. Patient Access Representatives will communicate effectively with all hospital departments, and follow through until patient treatment is admitted, transferred or completed. Emergency Department Patient Access is a required 24/7 function. JOB DUTIES AND RESPONSIBILITIES: Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times. Monitor and inforce visitor policy for the entity. Dispense appropriate information and answers questions regarding the facility and its services. Communicate effectively with all departments to meet customer needs. Responsible for patient flow and through put for the Emergency Department and after hours/weekend Outpatient testing. Answer the telephone with the appropriate scripted greeting, in a timely manner, assist and/or direct the caller to the appropriate person or department. Call department clinical staff and communicate all health concerns, chief complaints that require immediate attention. Access Epic and accurately (minimum of two positive patient identifiers) enters information necessary to create a Hospital Account Record (HAR) and complete detailed demographic and specific clinical service information. Communicate timely with Emergency Medical Technician (EMT) and department clinical staff during all trauma and ambulance arrivals. Create an accurate Hospital Account Record (HAR) or arrive the patient anonymous, following proper protocol quickly for clinical staff. Accurately record in hospital computer system clean and concise notes to track patient account activity and to communicate for downstream claim processing. Responsible to refer all self pay patients to onsite Medical Assistance vender timely. Maintain knowledge of current insurance regulations, trends and network policies. Responsible for contacting insurance companies to verify patient benefits when applicable. Verifies all insurance/self pay through online eligibility. When online eligibility is not available for the insurance, responsible to verify benefits via insurance website. PHYSICAL AND SENSORY REQUIREMENTS: Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds. Ability to occasionally carry or lift up to 15 pounds. Navigate Workstation on wheels throughout the department. Hearing as it relates to normal conversation. Seeing as it relates to general vision. EDUCATION: High school graduate or equivalent required. TRAINING AND EXPERIENCE: Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required. Insurance background preferred. Knowledge of medical terminology preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 18,000 employees providing services at 14 campuses and 300 outpatient sites. With annual net revenue of $2.7 billion, the Network’s service area includes 11 counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, St. Luke’s established the Lehigh Valley’s first and only regional medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and 38 fully accredited graduate medical educational programs with 347 residents and fellows. St. Luke’s is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. St. Luke’s is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. U.S. News & World Report ranked St. Luke’s #1 in the Lehigh Valley and #6 in the state. Three of IBM Watson Health’s 100 Top Hospitals are St. Luke’s hospitals. St. Luke’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from IBM Watson Health nine times total and seven years in a row, including in 2021 when it was identified as THE #1 TEACHING HOSPITAL IN THE COUNTRY. In 2021, IBM Watson Health also named St. Luke’s among the 15 Top Health Systems nationally. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the Most Wired award recognizing the breadth of the SLUHN’s information technology applications such as telehealth, online scheduling and online pricing information. St. Luke’s is also recognized as one of the state’s lowest cost providers.. Learn More Here.

Salary : $3 - $0