What are the responsibilities and job description for the Library Assistant I position at St Marys County Library?
Job Summary
Provides friendly, high quality customer service to Library customers under the direction of the Assistant Branch Manager, Customer Service.
Core Job Functions
- Performs circulation procedures, such as checking materials in and out, checking hold lists, conducting financial transactions, answering the phone
- Greets customers and provides directions or refers them to appropriate staff members if needed
- Spends time on the Library floor:
- Assisting customers at their point of need
- Merchandising: straightening books and displays, cleaning up, and maintaining a presentable atmosphere
- Monitoring the Library to maintain a safe space
- Assists customers with:
- Basic information and reader's advisory questions
- Basic computer, eBook, email, and internet questions
- Self-checkout machine, copier, fax machine, and printer
- Use of Library resources and databases
- Information on Library activities, facilities, and services
- Maintains and operates basic office equipment
- Maintains accurate and current customer database in the Integrated Library System
- Assists in collection maintenance
- Performs all opening/closing procedures
- Performs interlibrary loan procedures
- Resolves basic customer concerns about fines or damaged items, Library policies, procedures, and rules
- Participates in workshops or trainings as requested
- Represents the Library at one or more outreach events each calendar year
- May:
- Participate in branch or system wide work teams
- Process Library materials
- Assemble and arrange displays of materials to support popular topics
- Attend professional meetings, maintain membership in professional organizations, and participate in their activities
- Performs other duties and participates in special projects, as assigned
Library Branch Assistant
Handley Regional Library -
Berryville, VA