What are the responsibilities and job description for the IT Help Desk Support Specialist position at St. Paul's Senior Services?
Job Summary :
Serves as the IT technical expert working independently and as a member of a cross-functional group of technical staff responsible for updating and enhancing the enterprise-wide desktop infrastructure, including hardware and application software and server-based software supporting this infrastructure.
MINIMUM QUALIFICATIONS:
Familiar with advanced troubleshooting and configuration in the following operating system environments: Windows, Mac Operating systems
Person should have the ability to lift heavy computer equipment such as computers, and printers, sometimes weighing up to about 90lbs.
Microsoft Certified Professional (MCP) and other related certification highly desired.
Familiarity with the Windows Registry, Windows Management Instrumentation (WMI), Group Policy, Windows Script Host (Cscript, Wscript), VBscript, and Active Directory.
EDUCATION AND/OR EXPERIENCE:
Education: Associates Degree (A.A.) or equivalent from a two-year college or technical school, and have 2 to 3 years minimum experience troubleshooting and repairing personal computers and laser printers, or equivalent combination of experience and education.
Experience: Minimum 12 months experience troubleshooting cabling in a network environment, and be familiar with the usage tools such as cable testers, punch down tools, cable crimpers, and cable toners.
Salary : $0