Security Dispatcher

Job Title: Security Dispatch
Reports To: Supervisor of Security
FLSA Status: Non-Exempt

Shift - 1:00 PM - 9:30 PM Swing Shift

Summary
Do you want to work for a company where your work has meaning? At Father Joe’s Villages,
we’re looking for compassionate, mission-driven individuals to join our team and help us end
homelessness one life at a time. Our work is driven by our C.R.E.E.D which is the foundation
for our interactions with clients, volunteers, other staff members and the community at large:

Our Values - The CREED

Compassion-Concern for others and the desire to assist.
Respect-An act of giving particular or special regard.
Empathy-Understanding and being aware of and sensitive to the feelings, thoughts, and the
experience of others without judgment.
Empowerment-Helping others to help themselves.
Dignity-All people are considered worthy of our esteem.

This position monitors staff, clients, visitors and access points and allocates resources to
certain locations or situation as needed.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
-Receives incoming calls and radio communication and allocates resources as needed.
-Documents and communicates every call and incident.
-Analyzes calls-for-service data or Computer Aided Dispatch (CAD) and prepares and presents
incident and statistical reports and case notes to identify high-risk areas.
-Monitors CCTV and radio systems and reviews footage as needed.
-Copies, sorts, files and distributes reports, letters, complaints, etc.

Job Requirements
-High School Diploma or GED.
-At least 6 months of customer service experience using a multiple phone line system.
-Basic user of MS Office.
-Participate in an annual Tuberculosis screening and/or other screenings when necessary.
Reasonable accommodations may be granted where appropriate.
Work Environment
-Work is normally performed in a typical inside environment which does not subject the
employee to any hazardous or unpleasant elements.

Physical Demand
-Bending and Stooping: Bending body downward and forward by bending spine at waist.
-Light Carrying/Lifting: Physically transporting, raising items from a lower to a higher
position, or moving objects horizontally weighing less than 15 pounds from one location to
another.
-Mobility Requirement: Ability to get from one office location to another.
-Reaching above shoulder: Extending hand(s) and arm(s) in any direction.
-Repetitive motion: Substantial movements of the wrists, hands, fingers, and/or upper body
for sustained periods of time, including using extremities to drag, push, pull or grasp.
-Sitting: Particularly for sustained periods of time.
-Standing: Particularly for sustained periods of time.
-Walking: Moving about on foot, particularly for long distances.
-Visual Requirement: Able to see and read computer screens, detect color coding, etc.
-Hearing Requirement: Able to detect specific noises, proper equipment operation.