Case Manager

Title:                           Case Manager

Department:             Resource Center

Reports to:               Manager of Social Work Services  

FLSA status:            Exempt

Position summary:

The Resource Center Case Manager will provide case management services to work directly with individuals and families at risk for entering homelessness and those who are experiencing homelessness to identify and help remove barriers to remaining housed/ obtaining permanent housing/family reunification. Our goal is to end and/or prevent new homelessness; one person, one family at a time. 

All positions are expected to be good Ambassadors that represent Society values of respect and dignity to all guests, volunteers, Vincentians, co-workers, donors, partners, and visitors.

Specific Duties:

• Input and maintain required and accurate information in Homeless Management Information System (HMIS) withing 24 hours of interaction
• Conduct ongoing reassessments of guest/family needs and counsel as required
• Frequent follow-up with guests on status of action steps; providing resource information, referrals, and direction 
• Advocate for the individual/family to help remove barriers to goal achievement
• Receive referrals from the Homeless Prevention and the Ministry to the Homeless team; case conference as needed
• Remain current on community referral resources and best practices 
• Facilitate the movement of families/singles from homeless to housing
• Collaborate with relevant staff, volunteers, Vincentians from other SVdP departments or partner agencies to expand delivery of services.
• Perform other duties as required. 

Requirements:

 (Required) Associate degree or equivalent 

• 3-5 years’ relevant experience in a social service work setting, homelessness and/or family service experience preferred
• Experience helping people in crisis situations
• Demonstrated ability to work effectively in a team environment.
• Strong knowledge of community resources
• Moderate to high level of proficiency in computer and data entry skills.
• Ability to perform continuous data tracking with efficiency and organization 
• Excellent written and verbal communication skills
• Passion for service and community, for SVdP’s work and mission.
• Ability to thrive in multi-tasking, demanding environment

• Able to remain clear-headed when conflicts, crisis and emergency situations 

• Possess valid Arizona driver license