What are the responsibilities and job description for the Technical Account Manager position at Stainless?
About Stainless
Stainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders like OpenAI, Anthropic, and Cloudflare.
We have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more.
We are headquartered in NYC, just west of SoHo, and expect to grow from ~20 to ~40 people in 2025.
About The Role
We're looking for a Technical Program Manager to join the early team at Stainless. You'll be our first TPM and will work closely with our engineering leadership and customer success teams to help orchestrate complex enterprise SDK launches from the ground-up, one project, one customer, and one tight feedback loop at a time.
This isn't a "process is defined, just follow it" kind of job. We're still figuring things out. You'll work directly with enterprise customers, coordinate with engineers, help us evolve our delivery motion, and share learnings that shape the product.
You should be excited to ship successful SDK launches, and also to build the processes that make future launches smoother.
What You'll Do
Stainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders like OpenAI, Anthropic, and Cloudflare.
We have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more.
We are headquartered in NYC, just west of SoHo, and expect to grow from ~20 to ~40 people in 2025.
About The Role
We're looking for a Technical Program Manager to join the early team at Stainless. You'll be our first TPM and will work closely with our engineering leadership and customer success teams to help orchestrate complex enterprise SDK launches from the ground-up, one project, one customer, and one tight feedback loop at a time.
This isn't a "process is defined, just follow it" kind of job. We're still figuring things out. You'll work directly with enterprise customers, coordinate with engineers, help us evolve our delivery motion, and share learnings that shape the product.
You should be excited to ship successful SDK launches, and also to build the processes that make future launches smoother.
What You'll Do
- Own end-to-end delivery of enterprise SDK projects, from initial scoping to post-launch success, with support from engineering and customer success teams.
- Help enterprise customers adopt Stainless by guiding them through requirements gathering, custom configuration needs, and coordinating any engineering work needed for their SDK launches.
- Maintain clear project visibility, track dependencies accurately, and help us keep a sharp eye on what's working and what's not.
- Provide tight feedback to engineering leadership on what customers are bumping into, what custom work is needed, and what patterns are emerging.
- Identify and execute opportunities to improve our delivery processes, project templates, customer communications, and operations. And be a strong partner to these teams to put ideas into action.
- You've managed technical programs and are comfortable getting into the details of a technical product. Bonus if you've worked in devtools or API-first companies.
- You've helped technical stakeholders understand project timelines, trade-offs, and confidently navigate the complexity of multi-language SDK rollouts in a fast-evolving space.
- You have 2-4 years of program management experience.
- You've started something before: a process, a team initiative, a side project; anything that shows you're a builder at heart.
- You're naturally curious and intrinsically motivated. You like figuring things out, and you like helping others do the same. You learn fast and move fast.
- You take feedback well, act on it quickly, and want to be part of building something from the ground up. We are a high confidence, low ego team.
- You've got strong communication skills: clear writing, calm presence on calls, and an ability to explain complex things simply.
- You have experience managing projects with multiple stakeholders and technical dependencies.
- Comfortable managing multiple projects in parallel, even better if you've already built your own project tracking systems.
- Technical background or familiarity with APIs and SDKs (not required, but it helps).
- We offer competitive salary and generous equity grants.
- Great healthcare coverage options (e.g., fully covered platinum plans).
- Paid commuter benefits & similar.
- Paid team lunch/meals during workdays.
- Flexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer).
- Flexible WFH and 1 month fully remote per year ("remote February").