What are the responsibilities and job description for the Field Service Technician (Surveillance & Security) position at Stallion Infrastructure Services?
Role Summary
JOB DESCRIPTION
As a key member of the Surveillance and Security Product Line, the Surveillance and Security Field Technician is a communication position responsible for the setup, installation and repair of electronic communications equipment, as well as installation, maintenance and repair of surveillance equipment. This position is a customer facing role that will require frequent travel.
Role Priorities / Responsibilities
Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
JOB DESCRIPTION
As a key member of the Surveillance and Security Product Line, the Surveillance and Security Field Technician is a communication position responsible for the setup, installation and repair of electronic communications equipment, as well as installation, maintenance and repair of surveillance equipment. This position is a customer facing role that will require frequent travel.
Role Priorities / Responsibilities
- The technician will be responsible for field support of the Solar Surveillance product line
- Set up, install and repair electronic communications equipment; including computers, phone systems, wireless products, LTE, and satellite systems (systems/equipment used, but not limited to: PBX, Auto Acquirers, LTE modems, and use of hard wiring)
- Communicate job progress to customers, job managers, and Technical Services
- Configure network, telephony and other communication equipment
- Diagnose and troubleshoot network, telephony, LTE, and VSAT related issues
- Troubleshoot and repair solar systems related to product lines
- Complete field retrofits related to product improvements
- Provide guidance to customers for best equipment placement and configuration during installations and service calls
- Knowledge of various VMS (Video Management Systems)
- Knowledge of various types of IP cameras and supporting systems and components
- Knowledge of computer networking systems
- Demonstrated ability to work with minimal supervision
- Able to troubleshoot low voltage systems on their own or with minimal remote guidance
- Demonstrates a strong work ethic
- Exemplifies a customer service first attitude
- Exemplifies attention to detail in their work
- Knowledge of Microsoft Excel, Word Processing, and Outlook email applications
- Must have a valid driver’s license and a motor vehicle record that meets fleet insurance requirements
- Ability to travel out of state for extended periods of time
- Ability to lift equipment weighting up to 60lbs
- Demonstrates a strong work ethic
- Exemplify a customer service first attitude
- Exemplify attention to detail in their work
- Knowledge of Microsoft Excel, Word Processing, and Outlook email applications
- iDirect / isite experience
- Training from a two-year vocational school or equivalent training
- 2 years of experience working with CCTV systems including IP cameras, NVRs and other peripheral components
- 2 years’ experience working with networking
- Preferred 5 years of experience working with and troubleshooting various transports (LTE, Satellite and various point to point systems)
- Preferred 5 years of experience working with low voltage systems including 12VDC, 24VDC and 110VAC
Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.