What are the responsibilities and job description for the FinTech Support Specialist position at Stampli?
About Stampli
Stampli is an AI-powered Accounts Payable (AP) automation solution that doesn’t require rework to the customer’s enterprise resource planning (ERP) system. Our solution is designed to seamlessly integrate with over 70 ERPs, including Oracle NetSuite, Sage Intacct, SAP, Microsoft Dynamics, and many more, allowing our customers to deploy in days, not months.
As a leader in AP automation for 18 consecutive quarters according to G2 Crowd, Stampli is a comprehensive AP automation solution that centralizes communication, documentation, payments, corporate cards, and more – providing customers full visibility into all company spend.
We have an excellent culture and a vibrant location in downtown Mountain View, Nashville, and Austin (new!). Stampli has won several Comparably awards, including: Best Company Outlook, Best Company Work-Life Balance, Best Company Compensation, Best Company Happiness, and Best Company Perks & Benefits.
About the Position
As Stampli’s FinTech Support Specialist, you will collaborate closely with our partners, specializing in all aspects related to payments (Direct Pay, Stampli Credit Card, and more). You will play a pivotal role in improving operational efficiency, customer satisfaction, and retention. You will report directly to our Customer Support Team Lead and work closely with our VP of Customer Success.
This is a hybrid role with 2 days in office based in our Austin, TX location.
Requirements:
What you bring to the table:
- 2 years of payments experience with Direct Pay, Credit Cards, International Payments, and ACH, preferably within the B2B SaaS industry.
- A strong understanding of financial technologies, excellent troubleshooting skills, and the ability to manage and scale support operations in a fast-paced environment.
- Experience resolving disputes and export errors, and nurture relationships with vendors.
- Ability to work cross-functionally with our Product and Customer Success teams to align on customer expectations, product updates, and continuous improvements.
- Loves technology, service-oriented, collaborative, and positive.
- Organized, curious, and motivated to learn.
- Bachelor’s Degree
You will get:
- Stock Options
- Full medical, dental, and vision insurance
- 401(k)
- Quarterly Bonus
- Opportunities for internal promotions
- Strong and experienced leadership that supports your growth and success
- Hybrid work schedule (2 days a week in office)
- Free snacks, beverages, catered meals, happy hour and team events
- Open concept and modern work environment
- An inclusive, tight knit, and exciting start-up environment culture that offers career and personal growth
