What are the responsibilities and job description for the Client Intake Director position at Stange Law Firm?
Stange Law Firm has an immediate opening: for a dynamic, highly motivated individual to lead the firm’s client intake department. Whether someone is facing a divorce, legal separation, a paternity action, or numerous other issues that affect families, Stange Law Firm, PC is dedicated to achieving the best possible results. The Client Intake Director provides strategic support and guidance to the Firm’s client intake department by ensuring potential clients are responded to promptly and set promptly for initial consultations throughout the firm.
This position offers a competitive starting salary, outstanding benefits package, employer-matched 401K after one year, and paid time off.
Primary responsibilities include, but are not limited to:
Oversees and/or communicates with potential clients by phone, e-mail, and via online inquiries to assist in generating retentions for the Firm.
Promptly takes and responds to potential client inquiries and follows up with potential clients who do not hire the Firm at the first initial consultation.
Confirms potential client appointments the day prior to each appointment.
Schedules potential client appointments for attorneys at the Firm and notifies the attorney of the same.
Provides regular analysis on the retention rates for the Firm, the various offices of the Firm and individual attorneys.
Sends out weekly case division updates and tracks retention percentages.
Accurately maintains the overall case division for the firm and promptly makes any updates to the case division.
Supports the Firm’s goals through productive teamwork with other employees and developing strong relationships with current and prospective clients.
Qualifications:
- College degree in communication, business management, legal studies or related field preferred, but not required
- Proficient in PC Programs
For more information please visit www.stangelawfirm.com
- Moderate typing skills (45 wpm)
- Excellent verbal (both via phone and in-person) and written communication skills
- Excellent attendance/punctuality
- Law firm experience a plus, but not required