What are the responsibilities and job description for the Customer Service Administrator position at Star Blends?
Feeding Your Animals Like They're Our Own:
Do you have a passion for supporting agriculture and helping farmers thrive? At Star Blends, we go beyond delivering feed—we deliver results through innovation, outstanding service, and a commitment to integrity. If you’re excited to contribute to a team that shares your dedication to agriculture, we’d love to hear from you!
Star Blends - Who We Are:
Star Blends is a full-service feed manufacturing facility with locations in Sparta and Chippewa Falls, Wisconsin. At Star Blends, we do more than just feed the Midwest's livestock – we support and encourage the nation’s next farmers through 4-H and Future Farmers of America. Committed to setting a new standard for the industry, we prioritize accountability, collaboration, excellence, integrity, and dedication in everything we do. Our mission is clear: to improve farmers' livelihoods through nutrition, and to feed their animals like our own.
The Role - What Job Responsibilities Look Like:
The Customer Service Administrator is responsible for providing excellent customer service to both internal and external customers including external feed consultants, sales representatives, and other clients. Along with performing order entry, keeping files, invoicing, and handling customer issues and questions. In addition, the position provides administrative support for all office, sales, and operations coworker needs as directed.
Some Job Functions Include:
- Ensure customer satisfaction by providing support via phone, email, and/or in-person transactions and interactions.
- Answer incoming calls.
- Accurately enter orders into the feed management system.
- Respond promptly to customer inquiries.
- Management of the standing order/keep-fill programs.
- Provide logistics support with delivery rescheduling communication to customers as directed.
- Update and maintain CRM customer account information.
- Customer Incident Report (CIR) Entry as needed.
- Sort incoming paperwork from the mill and disperse and/or file it appropriately.
- Prepare mailings, make copies, scan, file, etc.
- Print and stack route feed orders.
- Track office supply needs and submit order requests to Purchasing.
Qualifications - What You Bring to The Table:
- Two years prior clerical office or administration experience.
- Excellent communication and interpersonal skills.
- Strong proficiency and work experience with Microsoft Office products including Excel, Word, and Outlook.
- Ability to manage work independently.
- Ability to balance multiple work assignments in a fast-paced environment.
- Strong analytical and critical thinking skills.
- Troubleshooting and problem-solving aptitude.
Benefits - What We Offer
- Health, Dental, Life, and Vision Insurance
- Paid Time Off
- Holiday Pay
- 401(k) W/ Match
- 4 Paid Volunteer Hours
Why Join Us:
Joining Star Blends means becoming part of a passionate team dedicated to making a positive impact on farmers' lives and agricultural practices. Apply today!!
Star Blends is an Equal Opportunity Employer
