Community Services Clerk

We are committed to providing a career-enhancing environment for dedicated professionals desiring to improve the lives of people living with mental health and other challenges to their well-being. SBHG currently employs approximately 1,900 people at more than 45 different sites throughout California. We serve more than 30,000 adults, children, youth and families annually throughout the state. We strongly value and are committed to having a truly diverse workforce and environment- including LGBTQ, cultural, racial, and ethnic diversity in our workforce. Program: Allocation - Administration Santa Clara SHIFT: Monday through Friday JOB SUMMARY: This position provides a wide variety of administrative and clerical tasks in support of all of the Community Service programs, including the Quality Assurance/Total Quality Management (QA/TQM) system functions. MINIMUM QUALIFICATIONS: Education High School graduate or equivalent required. Associate degree or technical/vocational/secretarial school diploma preferred. Experience Two (2) years general office experience required; one (1) year in an inpatient or outpatient medical setting with clerical experience in opening and closing medical records AND/OR front-office receptionist experience preferred. License or Certification None. COVID-19 Requirements Per the mandated order by the California State Department of Public Health, it is required that all healthcare employees be fully vaccinated against COVID-19. All Medical or Religious Exemption must be approved by Human Resources. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Enters client information, reviews documents for completion/errors, and scans into Electronic Medical Records program. 2. Enters program generated outcome data into various systems and workbooks for aggregation and tracking purposes. 3. Manages completion of documents and maintains system to ensure completion of required documents. 4. Supports agency efforts to improve quality in performance. 5. Gather data specific to clinical programs under the guidance of the QA Manager. 6. (Intake): Coordinates internal and external activities related to admission and discharge. 7. (Front Desk): Greet visitors, answer incoming calls and process agency mail 8. (Front Desk): Order and maintain office supplies, including copy machines. 9. (QA): Assign, update, and track audits, probes, peer reviews, tracers, service validations, RCIPs, and update Performance Key Indicator (PKI) reports. 10. (QA): Support the QA team in the preparation and organization of Continuous Quality Improvement (CQI) meetings. 11. (QA): Prepare, distribute and track Client/Family Satisfaction Surveys. OTHER DUTIES AND RESPONSIBILITIES 1. Responds in writing to correspondence and subpoenas when requesting medical records. 2. Duplicates records according to policy at the request of outside agencies and health care personnel following confidentiality laws, documents sending records in chart. 3. Complete Scan Deletion requests from Admin team 4. Participates in the agency’s and SBHG’s Total Quality Management and Continuous Improvement systems which support compliance with Joint Commission and other accreditation standards as applicable T apply please email: NorcalRecruitment@starsinc.com We offer: Competitive compensation Company paid benefits package including medical, dental and vision and many other voluntary benefits for employees Generous vacation and holiday pay DailyPay When applicable: On the job training including paid CEU opportunities and career development MFTI and ACSW’s receive supervision for BBS hours SBHG and its affiliates acknowledge all COVID 19 vaccination guidelines and mandates recommended by the state of California Department of Public Health. (Click link for more details) https://covid19.ca.gov/workers-and-businesses/#vaccination-testing-requirements Hourly Potential Work Schedule: Monday through Friday Bilingual (preferred) E-Verify Disclosure | Accessibility