Account Manager

StarRez seeks a Account Manager (Denver USA) as we continue to support the growth of a thriving residential housing industry. This is a global role that is very exciting and fast-paced. You will develop your skills in all areas of Sales and work with a hard-working, happy, and super fun international team! We love what we do, and we want you to become part of our journey.  If you are driven – positive, motivated, and have a strong desire to succeed grow within the role and with the company – then keep on reading!

About us

StarRez is the global leader in student housing, property management, and conference software with over 800 customers worldwide.  We are expanding and seeking a highly motivated and energetic Account Manager with a track record of success in upsell revenue growth and customer success.

StarRez offers a mission-driven culture, friendly workplace, competitive benefits package, professional development, great location in the Metro Denver area, potential for international travel, and the opportunity for growth.

Primary Objectives
The Community Relations Account Manager position works directly with our community of customers and internal teams to ensure customer happiness and success. This role is also key to revenue generation by upselling products and services.

Major Accountabilities

• Account Management
  • Identify, cultivate and close upsell opportunities
  • Support company marketing and sales initiatives
  • Perform on-site and remote demonstrations
  • Attend multiple events including national and international trade shows
  • Develop prototype solutions tailored to customer needs
  • Work with internal teams to review and scope customization requests
  • Licensing, invoicing, and credit collection management for assigned accounts
  • RFP/RFI analysis and responses; contract negotiations; addendum preparation and management
• Customer Satisfaction
  • Employ tactical and strategic measures to ensure that assigned accounts are satisfied beyond their expectations
  • Build and maintain trusted executive relationships with all stakeholders which could include, not limited to, CIO, Dean of Students, Dean of Student Affairs, Director of Housing, Assignments Director, Housing Operations Director, etc.
  • Regular customer phone calls, video calls, and periodic on-site visits (i.e., Must be able to travel up to 50% including internationally)
  • Identify and resolve possible items of concern and serve as an escalation point (customer advocacy)
  • Build sufficient product knowledge to perform assigned task efficiently; seek assistance from Senior Account Managers, Team Lead and subject matter experts when additional product knowledge is required

Competencies Required
Skills

• Excellent communication skills (including public speaking)
• Outstanding work ethic
• Self-motivated with superior time management skills
• Team work oriented
• Utilize problem-solving techniques to manage escalations in a timely manner
• Flexibility to work with customers in different time zones (including internationally)
• Able to execute and focus in a fast-paced work environment
• Ability to multi-task multiple priorities
• Proficient use of different internal tools and compliance with company procedures

Knowledge and Experience
Essential

• Bachelor's degree
• Higher education housing experience is especially valuable, but not requires (Examples include, but not limited to Associate or Assistant Director of Housing, Residential Life, Housing Operations Manager, Conference Services Director, Residential Services Technology Support Specialist, etc.)
• Experience managing multiple priorities at the same time
• Advanced knowledge of MS Office Suite of products
• Experience using a housing/conference management software
• Previous use of StarRez software useful
• Previous use of CRM system, in particular Salesforce
• IT background or experience working with IT projects/teams
• Basic understanding of software licensing contracts, terms, conditions, pricing, etc.
• Experience working with software vendors
• Participated in RFP/RFI projects
• Basic knowledge of Accounts Receivable
• Be self-motivated, disciplined, and able to work independently
• Outgoing and engaging personality
• Excellent attention to detail
• Ability to successfully build rapport with stakeholders
• Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced team oriented environment
• Ability to prioritize tasks and set, manage, and meet deadlines
• Willingness to travel nationally and internationally approximately 50%

Values and Attitudes

• Customer focused
• Structured, process minded
• Takes ownership and pride in work
• Proactive and takes initiative
• Commitment and dedication to work within deadlines, follows through with tasks
• Willing to ask for help, learn and try hard
• Enthusiastic and positive attitude, gets involved
• Team player who is approachable, friendly and helpful
• Adaptable and flexible

The benefits of working for StarRez

StarRez is committed to keeping their employees happy. StarRez provides its staff with world-class open office spaces with the optional stand-up desks. In addition to this, we provide competitive benefits and compensation packages including health, medical, dental, and vision insurance, and 401K retirement plan options. We have regular team events, weekly Friday lunches, professional development opportunities, and potential opportunities to travel overseas to our international offices (Melbourne, AU, & London, UK).

StarRez is a highly-engaged company and one that prides itself on taking care of its employees & customers. Our culture and values are the foundation of our success and at the core of our business. We focus on customer service, teamwork, positive attitudes, taking responsibility, building relationships, managing expectations and something we love to call the Z-Factor which is our passion, innovation, care and enthusiasm.

If you want to join an innovative company that allows you to share your knowledge and embrace the latest in technology to make a difference, apply now to make sure you don’t miss out on this exciting opportunity. 

StarRez is dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, or any other status protected by federal, state or local law.