Technical Project Manager

Required Skillset

• Strong program/project management capabilities, technical acumen, and

ability to collaborate with cross-functional stakeholders

• Minimum 7 years of project management experience delivering IT

projects of varying complexity.

• Expert proficiency in the management of scope, schedule, quality,

communication, vendor, resource, change, and integration.

• Demonstrated ability to manage software development, enterprise

architecture initiatives, platform upgrades, SaaS implementations, enterprise toolset deployments, and infrastructure-related projects.

• Strong understanding of PMBOK project management standards.

• Working knowledge of ITIL/ITSM processes including Incident

Management, Problem Management, Change Management, Release Management, and Configuration management.

• Hands-on experience delivering using Agile frameworks such as SCRUM

and SAFe.

• Minimum of 5-years of real-world experience planning and executing a

tolling Back Office system, including cutover and go-live activities, coordination of financial reconciliation readiness, lane/roadside system integration points, customer service operations impact, and data migration/transition workflows.

• Familiarity with enterprise architecture principles, governance

processes, and ecosystem impact analysis.

• Experience implementing contact center and telephony solutions,

payment platforms, and middleware/integration technologies.

• Understanding of IT security fundamentals, infrastructure components,

and PCI compliance requirements.

• Proven ability to lead cross-functional teams, manage conflict, and

drive alignment among business, IT, and external partners.

• Strong vendor management experience including oversight of system

integrators and software solution providers.

• Excellent written and verbal communication skills with demonstrated

experience preparing executive-level presentations and reports.

• Ability to work independently, manage multiple priorities, and deliver

results in a fast-paced environment.

• Experience developing and validating test scripts, supporting QA

cycles, and overseeing UAT.

• Ability to troubleshoot escalated issues and coordinate resolution

activities across functional teams.

• Demonstrated competency in documenting technical and business

processes, workflows, and operational playbooks.

Education/Certifications

• Bachelor’s degree in Information Technology, Information Systems,

Business Management, or a related field