Branch Operations Manager

Oversee the operations function of the branch, including supervising all tellers and new accounts personnel. Completes daily recaps, balances the branch, maintains branch cash within limits. Responsible for maintaining high quality customer service while implementing bank policies and procedures. Ability to manage operations staff in a professional and organized manner. Responsible for hiring and training employees. Needs to have a thorough understanding of how the entire branch operations works, including the teller line and new accounts. Experience managing employees is preferred.
Essential Duties And Responsibilities

• Assist customers in their selection of various accounts, products and financial services
• Meet with customers and resolve any problems or complaints
• Ensure a high level of customer service and ethics
• Facilitate with teller buys and sells to the vault, enforce dual control procedures at all times
• Stay current and educated on all deposit, business, and consumer loan products
• Ensure the branch and vaults are opened and closed on a timely basis
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that the office and all personnel adhere to the same.
• Oversee and perform teller and new accounts operations as needed during peak times (vacations and lunches, and other busy times)
• Be aware of customer needs and actively look to increase the number of products and services used by current bank customers. Assist in developing a cross-promotion culture and programs to enhance product knowledge.
• Streamline the loan process by taking applications and helping the Branch Manager with their loans.
• Review daily reports and management of quarterly self-audit procedures
• Balancing and reconcilement of the branch, vault, coin machine, ATM, etc.
• Public Notary responsibilities and other duties as assigned
• Supervise and ensure appropriate skill and staffing of the branch (e.g., performance evaluations, disciplinary notices, on-the job training, coaching/mentoring, providing career growth opportunities, etc.)
• Staffing of the branch to ensure proper coverage at all times (lunches, vacations)
• Maintain the appearance and maintenance of the building and grounds of the property
• Facilitate meetings with staff to disseminate operational information and to coach and mentor staff to provide excellent customer service skills and compliance to bank policies, etc.
• Implementation of strategies and goals for the branch to ensure branch reaches set goals and is in line with the banks overall strategic plan
• Provide for proper security, maintenance, cleanliness, and adequate supplies of the branch
• Maintain and prepare records and reports as needed

Minimum Qualifications

• 3 years of progressive branch operations experience as a teller, teller supervisor, new accounts, or operations officer.
• Must pass a credit & background check

Preferred Qualifications

• Associate’s or Bachelor's degree
• Management Experience

Skills

• Strong supervisory and coaching skills
• Desire to work with the public and be actively involved in the community
• Knowledge of all bank products and services
• Proficient in reading and writing as well as the ability to comprehend legal documents
• Knowledge and experience using Microsoft Excel and Word
• Ability to communicate effectively both in person and over the phone
• Excellent customer service skills & attention to detail
• Be self-motivated to greet the public in a prompt, polite, and friendly way
• Maintain a professional and approachable appearance
• A head for numbers and business
• Acts as a team player - Collaborate and support colleagues and peers across the organization, while still being able to work independently when needed.
• Results oriented – Meet deadlines on assignments, juggle multiple demands and work with all types of individuals across the organization.
• Solid time management skills and the ability to organize prioritize and perform multiple tasks simultaneously.
• Ability to be discreet with employee and customer information.
• Capacity to work independently and motivation to achieve goals with minimal supervision.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time