AVP Deposit Operations Support Officer

This position is a direct report to the SVP of Operations. The AVP Deposit Operations Support Officer is responsible for leading and directing all back-office bank deposit operations, ensuring quality customer service, employee growth and development and achievement of assigned goals and adherence to regulations, bank policy and ACH / NACHA requirements.  Experience with Fiserv Premier core banking software and ACH NACHA is REQUIRED .  Responsibilities :

• Oversees day to day operations of the Operations Support Department, provides guidance and manages daily operational activities to achieve customer customer service and business objectives.
• Manages Operations Support and Treasury Management personnel including training, mentoring and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments.
• Ensure compliance with regulations, bank policies and procedures as well as NACHA rules.
• Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level interaction.
• Performs other job-related duties or special projects as assigned.
• Treasury Management oversight, including ACH transactions including origination, return items, dispute resolution, NACHA compliance etc. Responsibilities of Operations Support Department Include :
• Wire transfer operations.
• Ensure proper daily settlement of all banking transactions including timely returns.
• Exception Item processing.
• Reconciliations of official checks, internal bank accounts, etc
• Online banking platform support including mobile banking and RDC.
• Debit card support including issuance, processing, daily transaction balancing and handling disputes.
• Research requests for customers, subpoenas, etc. on multiple platforms.
• Balancing and managing the various external vaults around the U.S. ensuring proper movements of cash to support out of area customers as well as proper cash management.
• Annual escheatment of dormant accounts as applicable laws in Texas and Illinois requires.
• Other duties and projects as assigned. Competencies Required : Experience with Fiserv Premier core banking software (Required)
• ACH NACHA Experience : 5 years (Required)
• Staff Management and Coaching : 5 years (Required)
• Strong knowledge of banking regulations, back-office operation functions, bank products, policies, and procedures.
• Strong attention to detail with high concern for data accuracy.
• Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlines.
• Solid technology skills, including ability to navigate and search websites, intermediate proficiency with Microsoft office and advanced skill with banking software applications.
• Excellent customer service, problem solving and relationship management skills with the ability to convey a positive attitude and maintain a high degree of confidentiality, diplomacy, and tact.
• Ability to work independently and take ownership of projects.
• Excellent written and verbal communication skills. Minimum Qualifications :
• Bachelor's degree preferred or equivalent work experience.
• 5 years management or supervisory experience in back-office operations and / or treasury management.
• 10 years banking industry experience. Job Type : Full-time Benefits :
• 401(k) & 401(k) matching
• Health, Vision, Dental & Life insurance
• Flexible spending account
• Paid time off Schedule : Monday to Friday Work Location : In Office Powered by JazzHR