What are the responsibilities and job description for the College and Career Success Coach position at State College of Florida, Manatee-Sarasota?
SCF offers many benefits to our eligible employees from obtaining tuition scholarship for employees and eligible dependents, paid Life Insurance, matching Florida Retirement System (FRS) contribution, complimentary access to Wellness activities, paid sick and vacation time, four-day work week during June and July, paid winter break, access for eligible dependents to our on-campus Collegiate School and many more! Visit our SCF Human Resources webpage for benefit details
Job Summary
The College and Career Success Coach works with students to ensure they successfully achieve their educational goals. This position will provide holistic student support services and academic and career success coaching. The Coach will guide students through the entire enrollment and advisement process which includes but is not limited to admissions, career and academic program counseling, financial aid, and class scheduling. This position will serve as a mentor and coach throughout the entire student life cycle from admission to graduation. The Coach engages a student through all available communication methods and is responsible for working with the team to effectively advance the success and retention of the college’s student population.
NOTE: Job descriptions and essential functions are subject to change due to advances in technology, utilization of workforce, and other factors which may impact the College’s need to modify position requirements.
This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214.
Essential Duties and Responsibilities
The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job.
Applicants may be asked to demonstrate any or all of the following duties:
- Proactively manages an assigned student caseload through continuous needs assessment, evaluation of progress, anticipation of challenges, needed interventions, and creation of personalized, timely solutions required to ensure student success.
- Develops a plan with prospective and current students to achieve their academic and career goals in alignment with the college’s guided pathways. Assists students in navigating the enrollment process, career exploration, and choice of academic major.
- Partner with academic program managers, directors, and officials to understand and remain current on academic programs. Collaborate with program managers/directors to support students in their selected program of study.
- Ensures student success plans allow for timely completion and access to resources for academic, financial, and/or personal support. Leverages all technologies for optimal student planning and customer service experience.
- Maximizes student awareness and ability to earn all potential credentials, certificates, internships, and degrees within their pathway. Educates students on additional post-associate degree opportunities available at the college.
- Partners with Workforce Development to facilitate career focused workshops and trainings to support students in a successful transition to employment and the workplace.
- Serves as a coach, mentor, and academic advisor throughout the student life cycle. Teaches students to effectively utilize available college technologies and resources for success.
- Identifies academically at-risk students and facilitates appropriate interventions in alignment with college policy and procedure as well as coordinates with college personnel to resolve personal and financial issues that are barriers to student success. Collaborates with faculty on individual student success strategies.
- Promotes visibility of College and Career Success initiatives through outreach to students and faculty. Collaborates with faculty to promote courses and academic programs.
- Builds trusting relationships with a diverse student population through personalized, constructive, engaging, motivating, and intentional interactions. Continuously evaluates processes, daily operations, and student interactions for efficiencies and improvements.
- Provides exceptional customer service, leaving a positive impression of the college with each student; this includes responding promptly to voicemails, emails, and text messages in accordance with team guidelines. Communicates professionally with all constituencies.
- Evaluates effectiveness of student engagement and prepares reports as needed for supervisors.
- Maintains accurate student information, quantitative data analytics, and required qualitative insights in contact management systems. Notes should include clear, concise details outlining the conversations and appointment highlights.
- Supports students facing difficult situations. Empathetically assesses the situation, creates an action plan with the student, and facilitates connecting the student with the appropriate resource.
- Takes part in assigned strategic enrollment initiatives which include but are not limited to new student orientation, Guided Pathways initiatives, and First-Year Experience activities.
- Performs additional duties as assigned by Student Services and Enrollment Management leadership.
Job Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Knowledge of college and higher education programs and curriculums a plus.
- Supervisory Experience:
- Language Ability:
- Math Ability:
- Reasoning Ability:
- Other Skills:
- Computer Skills:
- Certificates and Licenses:
Responsibility for People and Property:
None required
Responsibility for Communication:
- Internal Contacts:
- External Contacts:
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasional exposed to outdoor weather conditions. Conditions equivalent to a normal office environment.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use manual dexterity and communicate. The employee is occasionally required to walk, reach with hands and arms and stoop, kneel, crouch or crawl, and lift and/or move up to ten (10) pounds. The vision requirements include the need for close, distance, color, and peripheral vision, depth perception and the ability to adjust focus.
Supplemental Information
In addition to satisfactory performance on all of the essential job duties and responsibilities for this job, all State College of Florida, Manatee-Sarasota employees must fulfill the following basic performance expectations:
Mission and Goals: Each State College of Florida, Manatee-Sarasota employee is expected to know the College’s mission and goals.
Service Excellence: All State College of Florida, Manatee-Sarasota employees will strive to provide outstanding service excellence to everyone they serve including students, the community, and fellow employees in accordance with Pride in Excellence standards as listed:
RESPECTFUL
Act in a courteous manner
Actively listen to gain full understanding
Demonstrate awareness of “everything speaks”
Show empathy and caring
RESPONSIVE
Approach people in an inviting and pleasing manner
Take ownership of actions and decisions
Plan, anticipate, and be forward thinking
Answer and return phone calls and emails
Use proper communication etiquette
Banish the phrase “not my job”
Provide assistance to all inquiries and follow through
ACCURATE
Do it right the first time
Be knowledgeable of product and how it interfaces with others
Ask probing questions
Use resources effectively and efficiently
COLLABORATIVE
Participate in teams
Develop team skill sets
Learn available resources to be responsive to your constituents
Develop internal and/or external connections
Grooming and Appearance: State College of Florida, Manatee-Sarasota employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.
Safety Awareness: State College of Florida, Manatee-Sarasota employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided.
Attendance Standards: State College of Florida, Manatee-Sarasota employees are expected to attend their work assignments and schedules at all times, in accordance with College Rules and Procedures.
Training: State College of Florida, Manatee-Sarasota employees are expected to attend College-provided training sessions and meetings when deemed necessary.
Continuous Improvement: State College of Florida, Manatee-Sarasota employees are expected to give attention to continuous assessment and improvement of the position’s assigned set of duties and responsibilities.
Pre-Employment Screenings:
Requires successful completion of criminal background screenings and employment reference checks.
Statement of Non-Discrimination:
State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5599, 5840 26th St. W., Bradenton, FL 34207.
