What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at State Farm Agent?
Role Description
As a Customer Relations Representative with Deb Herndon - State Farm, you are responsible for generating an exceptional client experience with each and every interaction. Your attention to detail, customer service skills, and consistency in recommending products to help existing customers makes you an ideal fit. You will enhance your career through resolving customer inquiries, coordinating with other agency team members, and ensuring our customers are properly protected.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Responsibilities
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
As a Customer Relations Representative with Deb Herndon - State Farm, you are responsible for generating an exceptional client experience with each and every interaction. Your attention to detail, customer service skills, and consistency in recommending products to help existing customers makes you an ideal fit. You will enhance your career through resolving customer inquiries, coordinating with other agency team members, and ensuring our customers are properly protected.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Responsibilities
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Prior office experience
- Prior sales experience
- Hourly pay listed below
- Commission/bonus on top of hourly pay
- Paid time off (vacation and personal/sick days)
- Health benefits
- Retirement
- Growth potential/Opportunity for advancement within my office
- Valuable career-building experience
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Northville, Michigan.
- Our office is open Monday through Friday, 9AM - 6PM and by appointment.
- I have been a State Farm agent since 2012.
- We currently have 4 team members at our agency.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Salary : $19 - $25