DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME)
Family Assistance Administration (FAA)
Tucson Customer Care Center
4760 South Park Avenue, Tucson, Arizona 85714

Salary: $14.8500 Hourly ($30,888.00 Annually) 

Grade: 13

Closing Date: February 5, 2014

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 1 for the Family Assistance Administration (FAA) Tucson Customer Care Center.  This position performs a variety of administrative work of considerable difficulty to support the Office. This position applies detailed knowledge of the Department, Division, Administration and Office policies and procedures and works independently with general instructions on a variety of projects.  This is am In Office Position.

Essential Duties and Responsibilities include but are not limited to:

• Answers multi-line phones and provides general information or routes appropriately
  
• Researches, prints, monitors, prepares, and updates reports
  
• Receives, assigns, drafts responses and monitors action items to the local office management from the Regional or Program Administrator offices
  
• Follows up on assignments to ensure deadlines are met
  
• Performs some administrative assignments independently
  
• Proficient in the use of Microsoft Office programs, including Google 
  
• Utilizes automated machines such as faxes, printers, Multi-Function Print (MFP) devices, etc., to fax, scan, and index documents
  
• Coordinates meetings and note taking, e.g.; takes meeting minutes, distributes minutes to meeting attendees
  
• Coordinates Virtual Office (VO) requests
  
• Regularly deals with the public, internal and external colleagues/customers with courtesy and tact
  
• Registers and inputs client applications into the eligibility systems that include but are not limited to, AZTECS and HEA Plus
  
• Monitors completion of employee time cards (ETE); Proxy for office
  
• Schedules trainings for local office staff
  
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies: tracks submission of travel claims through established procedure
  

Knowledge of:

• Communication, conflict resolution, mediation and collaboration techniques.
  
• Policies and procedures, federal law related to employees, and safety and accessibility standards required in the office
  
• Federal and State laws, statutes, regulations, policies and procedures pertaining to public assistance programs.
  
• Computer programs such as Gmail, Google Docs, Google Sheets.

Skills in:

• Written and verbal communication skills to convey a wide variety of information.
  
• Interpreting and understanding program policies and procedures.
  
• Organization and communication.
  
• Balancing a variety of administrative functions
  
• Independent problem solving, analyzing, and limited decision-making skills for routine matters
  
• Customer service, listening, negotiation, monitoring, evaluation.

Ability to:

• Work independently while functioning as an integral part of the Local office management structure.
  
• Model integrity, dependability, and quality customer service, as well as the ability to mentor and instill these values in others.
  
• Engage in verbal and written communication with staff and outside entities.
  
• Creative and innovative in approaches to helping staff.
  
• Communicate vision and direction, lead by example, promote continuous learning, and develop staff skills.
  
• Read, understand and interpret issues of a moderate level of complexity, laws, statues, policies.
  
• Establish priorities, monitor office procedures, perform in a fast paced environment.
  

The ideal candidate for this position will have:

• Experience in an office setting or social service agency.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
  
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions regarding this career opportunity, please contact Alex Rivera at 602-774-5516 or AlejandroRivera@azdes.gov. 

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-774-5516 or AlejandroRivera@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.