Accounting Technician I - Cashier's Office

Who We Are
We are the largest community college in Colorado, enrolling close to 28,000 credit students annually in a diverse service area with broad cultural and recreational activities. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. Our online learning program has twice been listed recently as one of the top 10 community college online programs in the country.

We have strong commitments to student success and to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community.  We are an emerging Hispanic Serving Institution and expect to reach HSI status by 2024 or 2025.

We have worked hard to create a culture of collaboration, innovation, and pride and seek people who share those values and our commitments to student success and equity.

In addition to rewarding and meaningful work, Front Range Community College (FRCC) offers a comprehensive benefit package designed to provide you and your eligible dependents, including domestic partner, with a broad range of employer paid and employee paid benefit options including:

• Medical, Dental, Vision, Life and Disability benefits, Health Benefits.
• Strong, secure, yet flexible retirement benefits, Colorado PERA . 
• Access to a tuition reimbursement program for eligible employees, their eligible dependents and domestic partners at any of the 13 system community colleges.
• Access to an Employee Wellness Program and Employee Assistance Program (CSEAP).
• A comprehensive leave program, including: annual and sick leave, paid holiday and winter break (we are closed the week between December 25 and January 1.)
• Access to an abundance of professional development opportunities at FRCC.
• The work schedule will be Monday-Friday 8:00 am – 5:00 pm.  Times may fluctuate depending on the time of the year could be as late as 5:30 pm.
• Occasional travel to the other campuses for meetings will be required.

GENERAL SUMMARY: 
The Cashier's Office receives and records all payment transactions for the college. The office controls the billing and receivables system (Banner), recording data, verifying balances, billing, refunding and reporting to institutional managers. As an Accounting Technician I, you will work on the front line of the Cashier's Office and provide customer service to students, staff, external customers, and team members. You will receive and record payments, explain billing, policies, and procedures to customers, research billing issues, and support and act as a backup to other team members as needed.
 
PRIMARY DUTIES:

Front Line Lead

• This employee will become the front-line contact for all students and internal and external customers. Process all payments for internal and external customers.

Customer Service

• Interact with students, faculty and staff to interpret and resolve issues. Address customer concerns and disputes brought forward by co-workers and provide timely resolution to internal customers and outside vendors. Coordinate with other departments to provide thorough and accurate account information.

Cash Handling

• Ensure accurate cash handling utilizing dual custody and segregation of duties. Assist in opening and closing safe, counting cash drawer at open and closing of shifts. Count down other employees on shift and create deposit slips for daily deposit. Assist in creating morning deposit for transportation to bank in a timely manner. Create change when requested by other departments or students.

Miscellaneous Processes

• Assist as back-up when employees are gone from other campuses to fulfill SAP10 requirements of dual custody.

MINIMUM REQUIREMENTS: One (1) year of experience in accounting, cashiering, or customer service, which includes six (6) months of experience working with financial transactions or as front-line support. Daily interaction with students, faculty and staff require that this position have strong interpersonal, communication and organizational skills.  Clearly outline in your application how you meet the requirements.  (Part-time experience will be pro-rated)
  
SUBSTITUTION: College or university credits from an accredited institution may substitute for the experience as listed above on a year-for-year basis.  (A COPY OF YOUR TRANSCRIPT VERIFYING THE REQUIRED CREDITS MUST BE RECEIVED BY APPLICATION DEADLINE, IF SUBSTITUTION IS USED TO MEET THE MINIMUM REQUIREMENTS) 

 Required Competencies:

• Customer Service: Work on the front line of the Cashier's Office, receiving payments, and helping students, staff and external customers on a daily basis.
• Communication, oral, written, phone: Communicate with students, staff, team, supervisor and external customers regarding billing concerns/issues.
• Basic Math: Process cash payments. Calculate payments, fees and refunds. Apply payment amounts in accounting and payment systems.
• Excel and Outlook:  Update spreadsheets, communicate via email.
• Critical Thinking/Problem Solving: Calculate and breakdown payments correctly. Explain policies to students and external customers.
• Data Entry: Correctly enter payments into accounting software. Correctly update spreadsheets.
• Problem Solving: Research and help resolve issues with student accounts and billing.
   

NECESSARY SPECIAL REQUIREMENT & CONDITIONS OF EMPLOYMENT: Must submit to and successfully complete a pre-employment background check. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to the job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide Front Range Community College, Office of Human Resources with an official disposition of the charges.

APPEAL RIGHTS:  If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. 
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. 
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

FOR CURRENT OR FORMER STATE CLASSIFIED EMPLOYEES OF THE STATE OF COLORADO:
 
Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately. 

Important Note: To Applicants:  Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.
 
Comparative Analysis:  All state classified employees must be hired and promoted through a comparative analysis process. Part or all of the analysis for this position will include a review of your application material. Applications may be used to assess and rank applicants who meet the minimum requirements, cut to a top group, or establish an eligible list for referral to the position, along with an eSkill assessment subject to change based on size of qualified applicant pool.
 
Be sure your application material specifically addresses your qualifications, experience and accomplishments as they relate to the duties, minimum qualifications, substitutions, and preferred qualifications listed, including answering all supplemental questions thoroughly and with great detail. Attach additional pages if necessary to fully explain your experience and accomplishments. Failure to include adequate information or follow instructions may result in your application not being accepted for this position and may affect your score or inclusion in the final pool of qualified candidates.
 
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
 
Front Range Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Bob Gregory, by calling (303) 404-5473.
 
Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA). The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable
accommodation for health conditions related to pregnancy or the physical recovery from childbirth.
 
If you are an individual who wishes to request reasonable accommodations for an exam, you must do so at least three days prior to the administration of the exam. Please refer to the contact information on the exam scheduling notice or on the specific job announcement.
 
Notice to Prospective Employees:
Front Range Community College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report.  The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:

• Front Range Community College's alcohol and other drug policy
• VAWA policy
• Campus security policies
• Campus/community resources
• Where to find registered sex offender information
• Crime statistics for the previous three calendar years
• Reporting crimes

 The Campus Security Report can be accessed in two ways:

1. By going to the internet website at:  Clery Act Information(Download PDF reader)
2. Printed copies of the FRCC Campus Annual Security Report are available on request through the Dean of Students Affairs Office and any college Campus Security and Preparedness Office

Salary : $3,321