Guest Services Agent

HISTORY COLORADO has a strong commitment to diversity, inclusion and cultural competency, because of that, we are continuously seeking to recruit individuals who will enhance this diversity and ultimately the effectiveness of our organization.

We believe that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. History Colorado and the State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status or any other protected status in accordance with applicable law. 

The History Colorado Center is conveniently located in downtown Denver. In addition to a great location, we offer fantastic benefits including:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus 12 hours of vacation and 6.66 hours of sick leave a month
• Public Service Loan Forgiveness – A borrower may qualify for forgiveness by making 120 on-time payments while employed full-time in public service, if they have certain kinds of federal loans in a qualifying repayment plan
• BenefitHub state employee discount program
• Employee Wellness Programs 
• Free ECO pass
• Excellent work-life programs, such as flexible schedules and more.

The Guest Services Agent (GSA) is a front-facing position working at various stations such as
the admission desk, membership desks, and as well as on the floor in the different public
spaces and exhibit galleries. GSAs will also work closely with other floor staff, Gift Shop
Manager, Exhibits Technician, Security team, Education team, Reservations Coordinator,
Membership Manager, and Guest Services Manager to ensure that the museum provides a
welcome, safe, and smart environment to all visitors and staff.

Working Hours: Flexible. Weekends, evenings, early mornings, holidays will be requested of you.

Duties Include:

Admission/Membership Sales (35%)

• Selling admission tickets
• Selling/up selling memberships at the front desk
• Cash handling
• Selling lecture, program, and event tickets
• Being frontline customer service representative for museum guests
• Knowing about all of our programs, exhibits, lectures, and offerings
• Answering our mainline and reservations line
• Requesting and processing donations
• Working admissions during History Colorado programs or events including evenings and weekends

Floor Duties (35%)

• Ensures that exhibits are open and ready for the museum’s opening
  • May include physical labor in moving popup installations from our atrium or other
  • exhibits
    • Will need to be able to lift 50 pounds
• Ensures that exhibits and other public spaces and facilities are clean, safe and presentable
• Restock disposable gallery items (Post-its, pencils, comment cards, etc.)
• Provide an overview of the museum for guests
• Providing operational support for our Education department with School Field Trips and Out of School Programming
• Communicates with the leadership team about any operational issues
• Supports museum programs in all departments including adult programs, access programs, family programs and membership with the exhibits setup, signage, interacting with visitors, etc.
• Helps make every guest feel welcome, safe, and smart in museum and exhibits
• Helps keep collections and visitors safe by engaging visitors in exhibits and redirecting unsafe behavior
• Responds and assists security with a variety of routine and high-stakes incidents including medical, fire emergencies, lost children, etc. and will act as floor wardens
• Works with volunteers and temporary staff
• Working the floor during History Colorado programs or events including evenings and weekends
• Other duties as assigned
• Trained in CPR & other trainings as necessary
• Expected to stay and secure a floor per hour

Membership Support (15%)

• Processing renewals/new memberships
• Fulfilling acknowledgement letters and renewal notices
• Helping with membership events

Reservation (10%)

• Check reservations line voicemail
• Help collect payment information for Tours and Treks patrons, school groups, and group sales
• Process lecture or program events over the phone or if requested by Visitor Experience Specialist

Jobs as needed (5%)

• Help with random tasks from other departments as needed

REQUIRED: Cover Letter. Applications without a cover letter will not be considered.

Desired Skills:

• Knowledge of principles, methods and practices of customer service in general and as they relate to museums or nonprofits
• Demonstrate ability to manage multiple priorities and deadlines, with extreme attention to detail
• Ability to investigate problems and recommend viable resolutions
• Strong interpersonal skills, particularly patience and understanding necessary for dealing effectively with a diverse group of visitors, members, peers, and volunteers
• Great communication skills, both verbal and written
• Comfortable with responding to any incidents including medical situations, fire emergencies, lost children, etc.
• Ability to work calmly under pressure in a fast-paced environment
• Ability to be on the museum floor for long periods of time
• Flexibility to work extended hours; work schedule may include weekends, holidays, evenings and early mornings
• PC literacy with strong competency in all Microsoft Office Suite programs (Word, Excel, PowerPoint), and Google Business products
• Experience with or ability to learn troubleshooting of AV/exhibits interactive elements
• Ability to work independently
• Demonstrated ability to manage volunteers effectively
• Experience working in nonprofits or museums in an operational role
• Must be able to pass a background check
• Spanish preferred but not required

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. 

Should your background check reveal any charges or convictions, it is your responsibility to provide the Human Resources Unit with an official disposition of any charges.

History Colorado is committed to anti-racism practices across its institution and outlined in these grounding virtues (https://www.historycolorado.org/sites/default/files/media/document/2020/Anti-Racism_Grounding_Virtues.pdf ). As such we encourage members of Black, Indigenous, People of Color  (BIPOC) LGBTQ  and differently abled communities to apply for this position. 

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete the application. To request an accommodation, please contact Abbas Montoya (303) 866-2136 or email abbas.montoya@state.co.us.

Salary : $3,640