Administrative Assistant 1 - Idaho Falls

This position performs a wide variety of secretarial functions in the Rehabilitation Division Idaho Falls Field Office. Employees in this classification are typically delegated the authority to coordinate non-routine secretarial and clerical activities.

• Provide Rehabilitation Support to the Industrial Commission Rehabilitation Division's Field Consultants who are responsible for providing vocational rehabilitation services to injured workers
• First point of contact with the parties involved in the workers' compensation system i.e. claimants, medical providers, sureties, employers, and attorneys
• Create and maintain the rehabilitation case files
• Research, analyze and compile accurate case information by independent contact with sureties, medical providers and claimants
• Utilize specialized case management software to prepare correspondence, and edit case note entries for correct grammatical and professional communication of information
• Work as a team to assure that timely and professional rehabilitation services are provided
• Provide clerical support to a Compliance Investigator similar to Rehabilitation Division Field Consultants by completing file set-up, transcription, utilization of program software, preparing and sending correspondence, and tracking return responses

• Good knowledge of: office support functions including word processing, filing, composing a variety of business documents, reception, gathering and compiling data, and balancing and coordinating a workload for multiple projects
• Experience using Microsoft Word (advanced/intermediate level)
• Experience analyzing and summarizing information, composing and proofreading business correspondence
• Experience performing reception duties, gathering and compiling data, and balancing coordinating a workload for multiple projects
• Experience interpreting, applying, and explaining complex information
• Experience explaining program service and independently handling complaints and upset customers
• Keyboard at a rate of 50 words per minute

Desired Qualifications:  

• Experience aiding a manager, supervisor, and/or field consultant by interpreting, applying and explaining complex information such as regulation, policies or services
• Experience using dictation/transcription equipment to transcribe tapes and answering a business telephone using knowledge of business telephone procedures and etiquette
• Knowledgeable in medical terminology
• Good time management/prioritization skills

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources. 

Salary : $14