What are the responsibilities and job description for the Departmental Technician 7-E9 - Customer Service position at State of Michigan?
The Department of Natural Resources, License Sales and Customer Service Section is responsible for the management of license agents, sales of hunting and fishing licenses, and revenue generation and collection.
This position is primarily responsible for handling customer and agent calls. In between calls, the position is expected to administer or assist with the administration of other duties that may include voicemail and email responses, miscellaneous permit processing, new agent account setup, Electronic Fund Transfer reviews, collections issues and other responsibilities of the License Sales Section. Provide backup and overflow assistance with duties assigned to others.
This position may be eligible for an alternate remote work location, such as from home, most of the time.
Position DescriptionEducation
Education typically acquired through completion of high school.
Experience
Departmental Technician 7One year of experience performing administrative support activities equivalent to the 7-level in state service.
Departmental Technician 8One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
OR
One year of experience performing administrative support activities equivalent to the 8-level in state service.
Departmental Technician E9
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.
OR
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
OROne year of experience performing administrative support activities equivalent to the 9-level in state service.
Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.
Please attach a cover letter, resume, and official college transcripts (if applicable) to your application. For our purposes, "Official Transcripts" must contain the college/university name and address, the degree conferred and date granted, coursework completed (especially if no degree granted), and the Registrar's signature and/or seal.
Information provided in your application, resume, cover letter, transcripts, and any other documentation provided will be used to verify responses to the supplemental questions. Unsupported responses may not be considered further.
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
NOTE: Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.
Salary : $21 - $29
