Departmental Technician 7-E9 - Limited Term - Child Support Navigator - Office of Child Support

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

Diversity, Equity, and Inclusion at OCS

The Child Support Navigator helps parents and custodial caregivers involved in the Michigan Child Support system get the support they need to access child support and child support-impacting resources. Navigators are Title IV-D staff who gather information related to child support barriers, child support system concerns, and basic needs (including, but not limited to, food, transportation, and material goods). Navigators connect parents and custodial caregivers directly to vetted community agencies and resources; may include community-based support and legal resources. Navigators provide support and guidance to help parents and custodial caregivers access MiChildSupport and other child support resources. Navigators are highly trained communicators, skilled in Motivational Interviewing and responsible for ongoing community resource knowledge. Navigators collaborate extensively within the child support system and larger community to overcome logistical barriers and increase program quality, improve system continuity, and reduce system barriers.

Position Description
Job Specification

To be considered for this position you must:

• apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
• attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• attach a cover letter.
• If applicable, attach a copy of an official transcript(s).  We accept scanned copies of official transcripts.  We do not accept web-based, internet, or copies of unofficial transcripts.  Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.  Please review Civil Service's guidelines regarding Official Transcripts: Official Transcripts (michigan.gov)

Failure to complete any of the above items may result in your application not being considered.  See instructions for attaching files here:  InstructionsEducation

Education typically acquired through completion of high school.

 

Experience
Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service. 

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Experience as a recipient of child support services preferred.

Departmental Technician 7

This position is being filled as a limited term assignment with the potential to become permanent, but it's never guaranteed. 

The physical location of this position is Cadillac Place, Detroit, and involves travel.  Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.
 
Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview

Employees will be provided computers to perform state work.  Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check.

The Office of Child Support will host an informational conference call about this position on Friday, August 8th, 2025, at 3:00pm, EST:
 
Dial-in number
(248) 509-0316
 
Conference code
636289531#

Please note that your participation in this call will be anonymous. Attendance is not required, nor will it impact your consideration for this position. 

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. 

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement.  Reinstatement is not guaranteed or required. 

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration.  Only those applicants interviewed will be notified of the results.

The Department of Health and Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position, please email MDHHSVacancies@michigan.gov. Please reference the job posting number in subject line. 

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Salary : $23 - $31