Business Service Coordinator

• MAX SALARY FOR THIS POSITION IS:Â $56,970.00
  
  

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Business Services Coordinator II (Working title: Business Services Coordinator)

NC Department of Administration

Mail Service Center Division

 Recruitment Range: $39,671.00-$56,970.00

Position: 60014399

NC09

This position is located at

309 Chapanoke Rd. Raleigh, NC 27603

This posting is for a Vacant position in the Raleigh area. Position has rotating shifts.

Employment Incentives with NC State Government

We value our employees and offer a variety of competitive and family-friendly benefits including:

• 12 annual paid holidays
• Health Insurance and Supplemental Benefits including Dental and Vision.
• NC State Retirement Plan
  
  

Click more about employee perks and benefits at https://oshr.nc.gov/state-employee-resources/benefits.

Contact NCDOA and follow us on social media at https://ncadmin.nc.gov/contact.

Find tips on How to Apply and learn more about our agency here: Â Join Our Team | NC DOA

Come Join Our Team!

The North Carolina Department of Administration is seeking applicants for a Business Services Coordinator II position for our Mail Service Center (MSC) Division. The Mail Service Center is a full-service, centralized mail operation for state government that includes the processing and delivery of outbound and inbound U.S. mail and interoffice mail for state offices in Wake County and courier mail services for state agencies, community colleges, public school systems and the university system in all 100 counties. This position is responsible for supporting the State's mail center operations and sites throughout North Carolina.

Primary Purpose of the position

This position provide support to the management team to oversees the operation on the Mail Service Center. This is a time sensitive position to be able to provide the state agencies with a non-stop service for their mail service and transportation.

Key Responsibilities

• Serve as managerial support for medical courier, city inter-office, USPS, and regular courier services and operation.Â
• Managerial support of the mail service center personnel.Â
• Train staff in equipment use, sorting methods, etc., cross-training employees on various equipment
• Recommend methods to improve workflow and supply/equipment needs.
• Support with the Maintenance of equipment and ensure that it operates effectively
• Assisting with policy development, interpretation, and planning, which includes the development, review and modification of procedures that impact the Division.Â
• Coaching and counseling staff; resolving problems and questions presented by subordinate supervisors and managers; assessing operational needs with regard to automation, telecommunications, and facility management; and communicating with a wide variety of customers.
• Managing highly complex personnel issues such as employee selection, salary recommendation, employee orientation, performance review, and disciplinary/grievance actions.
• Provide support to the Administrative Lead Managers and Vehicle Administrator; assigning work tasks to various staff members and evaluating staff according to Performance Management guidelines; and providing staff with the necessary tools, materials and training needed to accomplish the Division goals.
• Focusing on customer service by interacting with and providing clients with information concerning the policies and procedures of doing business with the State Mail Service Center Agency.Â
• Maintaining a customer friendly environment and attitude to encourage repeat business and promote the operation as a service-oriented government agency.
• Other duties as assigned.
  
  

QUALIFIED APPLICANTS MUST SUBMIT AN APPLICATION THAT CLEARLY REFLECTS WORK EXPERIENCE THAT DEMONSTRATESALLÂ OF THE FOLLOWING

NOTE: "See Resume" is not acceptable to show work history.

• Thorough knowledge of common business practices and some knowledge of contracting principles.Â
• A strong background in providing excellent customer service, 2 - 3 years' experience as a supervisor in logistic, and experience managing inventory and inventory control systems.
• Competency with Microsoft Office products is expected as well as demonstrated use of inventory control systems and proven experience learning new software systems.
• Considerable knowledge of HRÂ practices and the ability to provide strategic planning assistance to management.
• Considerable knowledge of Logistic.
• Demonstrated ability to assess and resolve problems that require research and review of policy and procedures.Â
• Experience with scheduling work plans, establishing efficient schedules; as well as supervise, counsel, and evaluate employees and their performance. Â
• Proficient in Microsoft Office applications such as Microsoft Word and Microsoft Outlook
  
  

Management Preferences

• Considerable knowledge of the various types of mail and the proper handling of each as well as familiarity of the United States postal system and its operation.
• Experience with training employees in all phases of mail processing and effectively dealing with the general public/ co-workers.
• Route logistic experience.
• Experience in delivery methods and mail processing and handling.
• Superb analytical skills and strong written and verbal communication skills, and technical writing skills. Â Â
• Analyze moderately complex business operations.Â
• Ability to communicate effectively both orally and in writing, as well as prioritize and coordinate the completion of multiple tasks to meet deadlines.
  
  

SPECIAL NOTE:Â Candidate must present proof of a valid NC Driver's License and proof of an acceptable driving record. An acceptable driving record is having less than 4 points.Â

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school of General Educational Development (GED) diploma and five years of related administrative experience; or an equivalent combination of education and experience.

PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE

All applicants must complete and submit a state application for employment using the new NEOGOV Online Job Application System (https://www.governmentjobs.com/careers/northcarolina) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form.  Any information omitted from the application cannot be considered for qualifying credit.  Attached or incorporated resumes (including Text Resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted.  Other attachments (except a DD-214 copy) will also be accepted but not used in screening for qualifying credit.  Applicants are required to scan and attach a copy of their DD-214 (Form 4) or discharge orders if they wish to obtain veterans preference.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status".  It is not necessary to contact the Human Resources Office to check the status of an application. If you are having technical issues submitting your application, please call the NeoGov Help Line at855-524-5627. If there are any questions about this posting, other than your application status, please contact the DOA Human Resources Office.

CONTACT INFORMATION

NC Department of Administration

Human Resources Management Office

Attn: Human Resources Specialist

325 N Salisbury Street

Raleigh, NC Â 27699-1322

Phone: 984-236-0040