What are the responsibilities and job description for the Child Support Functional Analyst position at State of North Carolina?
JOB
The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state and has over 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians. The Division of Social Services provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect, and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families. The North Carolina Child Support program operates in accordance with Public Law 93-647, North Carolina General Statutes 110-128-141, and federal regulations. North Carolina Child Support Services utilizes a statewide case management and financial system known as the Automated Collection and Tracking System (ACTS). This position will work within the Systems and User Support Unit, also known as the Functional Team, for the North Carolina Child Support Services central office in Raleigh, North Carolina. The Functional Team consists of six Business Analysts and one Business Services Coordinator. Job responsibilities include the following: • System User Support: Work with a team of child support and IT professionals to research and test systems when issues arise with programs including ACTS, the federal Office or Child Support Enforcement’s Child Support Portal, the North Carolina Child Support Portal, or the North Carolina child support website.• System Enhancement and Modification: Lead or participate in business requirement gathering sessions, develop and document business requirements, design new programs, analyze and modify existing system applications, draft system specifications, lead and participate in system changes, draft test plans and conduct testing for all system enhancements and modifications of the child support system and other integrated programs, ensuring that the changes meet state and federal standards. • Development and Testing: Participate in User Acceptance Testing for all modifications and enhancements to the child support system. Participate in and provide needed support in the development and testing of data warehouse and other systems that interface with the child support program, including the research and testing of web related production support call tickets and using system ticketing software.• Planning: Participate in planning with partners, technical leads, and organizational unit management; conduct planning sessions with partners and the team for specific modifications and enhancements to intricate applications; provide status reporting. • Quality Assurance: Monitor work efforts for quality assurance and ensure adherence to procedures. • System Performance: Conduct performance monitoring in order to identify and correct avoidable production interruption. Background Checks are required for Child Support Services.
EXAMPLE OF DUTIES
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following: • Experience working in all aspects of the NC Child Support Program or other social service programs• Demonstrated skills in researching, analyzing, and interpreting Federal and State laws• Proven experience using the Automated Collection and Tracking System (ACTS) or other automated system• Experience with Microsoft Office Suite
SUPPLEMENTAL INFORMATION
The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled. For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-527-6380.
The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state and has over 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians. The Division of Social Services provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect, and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families. The North Carolina Child Support program operates in accordance with Public Law 93-647, North Carolina General Statutes 110-128-141, and federal regulations. North Carolina Child Support Services utilizes a statewide case management and financial system known as the Automated Collection and Tracking System (ACTS). This position will work within the Systems and User Support Unit, also known as the Functional Team, for the North Carolina Child Support Services central office in Raleigh, North Carolina. The Functional Team consists of six Business Analysts and one Business Services Coordinator. Job responsibilities include the following: • System User Support: Work with a team of child support and IT professionals to research and test systems when issues arise with programs including ACTS, the federal Office or Child Support Enforcement’s Child Support Portal, the North Carolina Child Support Portal, or the North Carolina child support website.• System Enhancement and Modification: Lead or participate in business requirement gathering sessions, develop and document business requirements, design new programs, analyze and modify existing system applications, draft system specifications, lead and participate in system changes, draft test plans and conduct testing for all system enhancements and modifications of the child support system and other integrated programs, ensuring that the changes meet state and federal standards. • Development and Testing: Participate in User Acceptance Testing for all modifications and enhancements to the child support system. Participate in and provide needed support in the development and testing of data warehouse and other systems that interface with the child support program, including the research and testing of web related production support call tickets and using system ticketing software.• Planning: Participate in planning with partners, technical leads, and organizational unit management; conduct planning sessions with partners and the team for specific modifications and enhancements to intricate applications; provide status reporting. • Quality Assurance: Monitor work efforts for quality assurance and ensure adherence to procedures. • System Performance: Conduct performance monitoring in order to identify and correct avoidable production interruption. Background Checks are required for Child Support Services.
EXAMPLE OF DUTIES
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following: • Experience working in all aspects of the NC Child Support Program or other social service programs• Demonstrated skills in researching, analyzing, and interpreting Federal and State laws• Proven experience using the Automated Collection and Tracking System (ACTS) or other automated system• Experience with Microsoft Office Suite
SUPPLEMENTAL INFORMATION
The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled. For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-527-6380.
