Operations Manager

As of January 1, 2025, the new salary range will be $43,738 - $76,542.



The Operations Manager relieves the supervisor by organizing and coordinating administrative/business activities including budget, purchasing, inventory, payroll and HR; and specialized records and process coordination of the program specific functions. This position supervises assigned staff and manage daily business and finance communication. 

The Operations Manager also acts for the administrator (e.g., responds to programmatic issues/ needs of staff; leads/monitors task forces; plans, writes and implements departmental goals), serves as liaison between administrator and subordinates, transmits decisions and directives, represents administrator at meetings and conferences, assumes responsibility and authority in administrator's absence, interviews, hires, and counsels employees, manages office and auxiliary functions (e.g., maintenance, security, public information, HR) and formulates and implements program policy.


About the Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services manages the delivery of health and human-related services for all North Carolinians, especially our most vulnerable people – children, elderly, disabled and low-income families. The Department works closely with health care professionals, community leaders, advocacy groups, local, state and federal entities and many other stakeholders to make this happen.

About the Oral Health Section:

The Oral Health Section (OHS) provides dental health prevention and education services for the children of North Carolina. Through dental sealant projects, Into the Mouths of Babes fluoride varnish services, fluoride mouth rinse program, community water fluoridation, educational and promotional materials, school and community educational presentations, data collection and assessment, dental public health residency, and consultation services, we help to improve the oral health of children and adults.


Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits.
 
For more information about DHHS: https://www.ncdhhs.gov/Listed below are the knowledge, skills and abilities (KSAs) associated with the position.  These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.  

Qualified applicants must document on the application that they possess all of the following:

• Considerable knowledge of modern office procedures, practices, and equipment including Word, Excel, Teams, and Office/Outlook. 
• Basic knowledge of the principles and practices of public administration and business administration. 
• Basic knowledge of HR policies and practices in the State of NC system. 
• Basic knowledge of accounting principles and practices. 
• Technical skills and ability to perform analysis in business operations, banking operations, accounting, and financial reporting including working knowledge of COA and NCFS. 
• Ability to prepare budget documents and reports; ability to monitor and maintain the financial resources of the organization to meet organizational objectives and compliance. 
• Ability to participate in allocating resources, planning, procurement, and oversight of budgets and contracts to ensure fiscal stability of the unit. 

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.
 
Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

Bachelors degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; 
OR
An equivalent combination of education and experience.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

 

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.   

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses.  Resumes will not be accepted in lieu of completing this application.  Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.  Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing.  If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

 

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application.  If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status". 

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442.   If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.

Salary : $43,738 - $76,542