Revenue Agent (Phone Bank)

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE

Job ID: 33716

Agency: Department of Revenue - Business Tax Division

Location: Aberdeen, Pierre, Rapid City, or Sioux Falls, SD

Salary: $24.14/hr.

Pay Grade: H

Closing Date: 11/18/2025

About The Position

Are you a self-starter with strong communication skills who enjoys solving problems and helping people from all backgrounds? We need your skills to assist the citizens and taxpayers of South Dakota.

Revenue Agents are proactive decision-makers who work with individuals, businesses, CFOs, CEOs, and the legal and financial communities. They leverage the latest in technology, telecommunications, and data management systems. They are responsible for planning and conducting onsite examinations of business records and regularly work with taxpayers, their representatives, certified public accountants, and tax attorneys.

The South Dakota Department of Revenue encourages voluntary compliance with tax laws through direct taxpayer assistance and educational opportunities. In addition to Basic Tax seminars offered statewide, our educational program includes online training, webinars, group or industry-specific presentations, and one-on-one meetings with Revenue Agents.

Key Responsibilities

• Educate and assist taxpayers with South Dakota tax laws and licensing requirements.
• Review and license new businesses.
• Collect delinquent taxes following department procedures.
• Collaborate with a team of professional, dependable, and accountable colleagues.
• Use analytical skills to interpret tax materials and provide accurate information.
• Participate in department-wide initiatives to improve efficiency.
• Navigate and apply South Dakota tax laws to real-world taxpayer questions.
  
  

What We Offer Beyond The Paycheck

• Eligibility for travel per diems
• Health insurance ($0 employee-only premium option)
• Well-being program
• Employee assistance program
• Dental insurance
• Vision insurance
• Health savings account
• Basic life insurance coverage (free to employees)
• Membership in the South Dakota Retirement System
• Vacation leave (15 paid days per year)
• Sick leave (14 paid days)
• Paid family leave (40 hours per week for twelve weeks for birth or adoption of a child)
• Military leave (15 paid days per calendar year)
• 11 paid holidays
• Longevity pay
• Semimonthly pay periods
  
  

For More Information Regarding State Employee Benefits, Visit

https://bhr.sd.gov/benefits/ .

ADVANCEMENT AND DEVELOPMENT

After four years of on-the-job training and development, advancement to the Senior Revenue Agent level (GJ) may be earned. The Business Tax Division also offers a Career Enhancement Program, which rewards agents with pay increases upon completion.

TRAINING

Successful applicants will be trained on state tax laws and codes. Occasional travel will be required for this position. A background check is required.

This is a full-time (40 hours per week) position with the Department of Revenue – Business Tax Division.

Learn more at: https://dor.sd.gov/businesses/taxes/

Knowledge, Skills, And Abilities

• Attention to detail – complete assignments accurately and thoroughly.
• Communication – listen attentively and convey information clearly.
• Composure – remain calm and focused in stressful situations.
• Customer service – treat customers courteously and respond to their needs.
• Decisiveness – exercise sound judgment and take prompt action.
• Information seeking – collect and evaluate information to better understand issues.
• Initiative – demonstrate effort and commitment to goals.
• Problem solving – analyze problems and make sound decisions.
• Relationship building – maintain professional relationships with those who provide information or support.
• Professional communication – interact with taxpayers and their representatives via phone, email, mail, and in person.
• Documentation – provide clear, concise summaries of taxpayer communications.
  
  

Additional Requirements: To be considered, please attach your resume.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=2RD

You must apply online, emailed resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources

Telephone: 605.773.3148 Email: careers@state.sd.us

http://bhr.sd.gov/workforus

"An Equal Opportunity Employer"