What are the responsibilities and job description for the VTBuys Customer Support Specialist - Temporary position at State of Vermont?
Overview
The State of Vermont is seeking two individuals to join the VTBuys Customer Support Office in temporary roles. These team members will play a critical part in supporting both internal and external users of the VTBuys system, which serves approximately 2,600 state employees and over 7,000 suppliers.
This role will:
- Provide customer support and training across all VTBuys modules.
- Assist with transaction errors, login issues, and functional system problems.
- Deliver one-on-one, ad hoc support to users with a wide range of computer skills.
- Onboard new users and manage access for departing or transferring employees.
- Field and respond to phone calls and emails from suppliers regarding registration, account setup, RFP responses, invoice submissions, and contract-related questions.
This is a great opportunity for individuals who are tech-savvy, detail-oriented, and enjoy helping others solve problems.
These positions will work 40 hours per week, for approximately 7 months.
Who May Apply
This position, VTBuys Customer Support Specialist - Temporary (Job Requisition #53140), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours and is not expected to be full-time. The State does not guarantee 40 hours of work per week.
If you would like more information about this position, please contact Diane Irish at diane.irish@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Environmental Factors
Environmental Factors Work is performed in a technical/computer environment involving considerable interaction with software end users and departments' technical support staff along with the Supplier Community. Some overtime work may be required. Some travel to customer locations for training may be necessary.
Minimum Qualifications
Three (3) or more years of experience providing customer service support and/or training for business software and systems.
Preferred Qualifications
Associate’s degree or higher in accounting, business, or public administration.
Experience working with VTBuys/Ivalua.
Experience in a call center or help desk environment.
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
