What are the responsibilities and job description for the Call Center Support Representative-WV State Auditor's Office-Kanawha Co. position at State of West Virginia?
Nature of Work
WV State Auditor’s Office
ATTN: Human Resources
1900 Kanawha Blvd. East, Bldg. 1 Rm W100
Charleston, WV 25305
hr@wvsao.gov
CALL CENTER SUPPORT REPRESENTATIVE-WV STATE AUDITOR'S OFFICE-KANAWHA CO.
Starting salary: $32,000; Commensurate with Experience
Job Overview
The Call Center Support Representative is required to be knowledgeable in customer service, Microsoft Office, have excellent verbal and written communication skills, and a working knowledge of computer software and skills.
Responsibilities For The Call Center Representative
Training: Graduation from a standard four-year high school or the equivalent.
Qualifications For The Call Center Representative
- This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. If you are interested in this position, you must apply directly to the hiring agency.***
WV State Auditor’s Office
ATTN: Human Resources
1900 Kanawha Blvd. East, Bldg. 1 Rm W100
Charleston, WV 25305
hr@wvsao.gov
CALL CENTER SUPPORT REPRESENTATIVE-WV STATE AUDITOR'S OFFICE-KANAWHA CO.
Starting salary: $32,000; Commensurate with Experience
Job Overview
The Call Center Support Representative is required to be knowledgeable in customer service, Microsoft Office, have excellent verbal and written communication skills, and a working knowledge of computer software and skills.
Responsibilities For The Call Center Representative
- Answer incoming caller questions and requests regarding property tax redemptions.
- Process requests for statements of taxes and fees through the CTS System.
- Process outgoing customer statements through email or U.S. Mail.
- Daily call backs to customers who left messages.
- Be on site at land sales to assist in taking care of customers’ needs if required.
Training: Graduation from a standard four-year high school or the equivalent.
Qualifications For The Call Center Representative
- Excellent oral and written communication skills.
- Ability to work independently as well as the ability to work with a group or virtually.
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Good time management, detail oriented, and organizational skills.
- Ability to work under pressure to meet deadlines.
- Call center/Customer Service experience preferred.
Salary : $32,000