Helpdesk Technician

Associate degree, preferably in information technology or business. Three years of technical and PC administration experience in a Windows environment with a user base of twenty or more. Knowledge of Microsoft Office desired. Excellent written and verbal communication skills.

This position does not require a NYS Civil Service examination.

The State University Construction Fund (the "Fund") is currently seeking a Helpdesk Technician to join our Information Technology team at our office in Albany, NY.

The Helpdesk Technician is responsible for providing user hardware and software support for Fund staff, addressing day to day user issues. This individual will also be responsible for managing technology inventory, deployment and decommissioning of technology hardware.

Specific Duties & Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and network.
Tier 1 Helpdesk Support, responding in a timely manner to service issues and requests and escalating requests when necessary.
Providing technical support across the Fund (via in person meetings, phone or video conferencing).
Troubleshooting and diagnosing technical issues, including remote workers
Coordinating onboarding/offboarding of users.
Repairing and replacing equipment as necessary.
Testing new technology.
Performing other duties as directed.

This position does not require a NYS Civil Service examination.

Located in beautiful downtown Albany, NY, the State University Construction Fund is a New York State entity dedicated solely to the State University of New York's building and infrastructure assets at 32 campuses and 3 teaching hospitals. We are an Equal Opportunity / Affirmative Action Employer committed to excellence and diversity.

Offering a competitive salary and excellent benefits package, including New York State Pension/Retirement, Health Insurance (including Rx, Dental, and Vision), Vacation, Sick, Personal time, 13 paid holidays, Telecommuting, and much more!

Note on Telecommuting: After six months of employment, employees are eligible to apply and obtain approval through management to telecommute a limited number of days, according to the Fund's Telecommuting Program Guidelines.