What are the responsibilities and job description for the Night Auditor position at Stay Bardo?
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
Our team at Hotel Bardo Savannah is looking for an attentive, friendly and service-oriented Night Auditor to join our Front Office team. The Night Auditor has a passion for providing anticipatory, personalized service and thrives working independently during night hours. The ideal candidate is enthusiastic about making great impressions and delivering an exceptional guest experience at all times.
Responsibilities
- Provide welcoming and exceptional service upon guest arrival
- Assist guests with overnight check-in and check-out according to resort procedure
- Address guests’ complaints, concerns, or requests in a friendly, timely manner
- Act as an information agent for guests and assist with any additional available guest services
- Effectively communicate Front Office or guest needs to management or other departments
- Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort
Qualifications
- Hard-working team player with a positive attitude and strong attention to detail
- Passionate about hospitality and providing elevated service
- Excels at verbal and written communication
- Excellent presentation and grooming standards
- Able to interact positively and professionally with all guests and team members
- Able to work independently with minimal supervision